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Why IT Administrators Love Zoom
October 30, 2014 by Zoom

79083337A long time ago, IT administrators were probably the most underrated people in a company. It was a thankless job where getting a simple NAT set up could take hours. Today, the technology a company uses largely dictates its chances of success in the market. The IT staff, CTOs, and CIOs of a company now have a much greater responsibility, one that now decides the fate of the enterprise as a whole.

Organizations around the world need to communicate. To do that, they either gather in person or talk on the web. Among the many mediums of communication available to them, the most favored ones are voice over IP (VoIP) and video conferencing. The latter has previously been a thorn on everyone’s side, which led to many organizations foregoing the whole video experience in favor of voice. Anyone doing this is missing out on the very important and subtle facets of communication we all have when we see each other.

Zoom’s video collaboration solution has sparked a mass migration. People from all walks of life are either switching from their old provider to us or trying us out as their first video communications platform. IT administrators and executives are telling us how awesome Zoom is. Why is this happening? What do they love so much about it?

It’s very high on the user-friendliness scale.

As much as IT department staff love their jobs, they hate redundancy. In other words, they hate getting support requests about the same thing over and over again. This usually happens because the software has a kink in it that the average user can’t quite figure out how to resolve. These little problems in software design waste precious time and money in IT infrastructure management. Everyone loses.

Zoom has been and will always be about user-friendliness. Our software makes sure that users don’t have to trouble themselves in any way for the duration of their entire conversation. This allows IT staff to have more time to focus on other things rather than chasing after technical issues.

Deployment is quick and flexible.

In organizations that employ more than 50 people, deployment is a serious ordeal. The larger an organization is, the more it has to haul when switching over to new solutions. Having more than 1,000 employees might make a deployment take over a month. Adopting new technologies always raises alarm bells in IT departments because of the amount of work involved in getting the system running everywhere. Sometimes, they even have to split the work of implementation in multiple phases.

Zoom completely trims the fat in this aspect. It can be activated instantly on our cloud or deployed in 30 minutes for the on-premise Meeting Connector. In addition, you can have some users on our cloud and some users on the on-premise private cloud. That means you can start and scale at your pace!

488102497Reporting gives you a hawk’s view of everything.

To get a feel for how your organization is using the software it purchases, you need to be able to report on it. Many video communications providers don’t necessarily provide reporting. If they do, in most cases it’s anemic at best.

Zoom’s reporting lets you see a highly-organized data set including any variables you want it to display. You get usage statistics, which include how many meetings have taken place, how many participants are in the meetings, and how many new users were on-boarded. You can also get usage reports for any particular period that interests you.

Reporting helps IT and executives understand their collaboration requirements and make better decisions to support them. If usage is higher in certain departments, executives can seek out drivers and business models to drive those across the broader organization for increased productivity and efficiency.

It works with H.323 hardware.

Aside from organizations that run consumer-level software, there are also many that still rely on older legacy hardware for their video meetings. There are several H.323 and SIP room systems laying around, and using one of those new cloud video solutions renders them useless. This creates a feeling of reluctance to upgrade and instead leaves a company’s video infrastructure stagnant and unable to catch up with the times.

This is where Zoom’s Cloud Room Connector comes in. Not only does the software run on every operating system you hurl at it. It also has explicit compatibility with Polycom, Lifesize, and Cisco Tandberg H.323 and SIP room systems. The time has come to blow the dust off your old video conferencing setup and party like it’s 2004!

Zoom deals with bottlenecking.

A bottlenecked connection happens when there are too many connection requests or too much data is flowing in or out of a line. Bottlenecking happens more commonly on extranet connections, although it can happen occasionally within an organization’s LAN. When communication is busiest, you’re likely to find one form or another of bottlenecking.

Despite their best efforts, IT departments may find themselves helpless in the most severe cases of bottlenecking. To help counteract the sudden drops in available bandwidth, they may try lowering the bandwidth priority on certain ports. Software-defined networking helps massively in this area, allowing them to precisely pinpoint problem areas and deal with them with a simple configuration. The IT department can’t always be there to save the day, though, and this results in massive failures when measures aren’t in place to deal with these bandwidth fluctuations.

480371565The result of this phenomenon is usually a drop-out in communication until the issue is resolved. In video communication, the video may stop transmitting briefly then resume when bandwidth is available. In milder connection bottlenecks, you may experience stuttering and micro-prolongation inside of the audio stream. This is perfectly normal, if you’re not using Zoom.

You see, while Zoom is busy being awesome, it’s also monitoring the available outbound and inbound bandwidth on each endpoint that’s using the software. When there is a normal level of available nominal bandwidth, Zoom sends video at the highest available resolution. As soon as the bandwidth level drops considerably, Zoom scales down your resolution to continue the transmission without trouble. The less it sends out, the more it’s likely to reach its destination on time.

There are so many other reasons that administrators love our software, that we can’t possibly fit it all here! Check Zoom out by signing up for a free account today!