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Recording & Recap: All About Audio
June 23, 2015 by Zoom

We all know Zoom has great video and collaboration features. That’s pretty much this blog’s reason for living! But we often over look the unsung hero of Zoom: our audio. After all, isn’t hearing what the other participants say still the most crucial aspect of any meeting or webinar? That’s why last week, our senior sales executives Mike Lazzaroni and Ben Grande hosted a webinar on Zoom’s audio features. This is one of regular series of demos and webinars that focus on different Zoom features and products. Next time we will discuss Group Collaboration.

You can view the All About Audio webinar on YouTube:

If you missed the webinar, here are the 5 key take-aways:

1. Ways to Join Audio

There are various ways to join audio in a Zoom meeting:

  • VoIP: Audio that runs over the Internet
  • PSTN Toll Free: Toll-free calling in from a telephone
  • PSTN Toll: Toll calling in from a telephone
  • Call Me: The meeting will call your telephone (in the Audio settings in the meeting interface)

When scheduling a meeting, click “Both” in the Audio Options. This will let your participants join audio from their Internet-enabled device, such as their computer, or via their telephone. The ability for users to join the same meeting from VoIP, toll, toll-free, and international numbers is a special feature most providers don’t offer – but Zoom does!

In meeting audio settings

In meeting audio settings

When you join a meeting, Zoom will default to whatever audio option you used last time. If you haven’t joined audio or you want to change the audio source, you click “Audio” in the bottom left corner of your Zoom interface to pull up the audio menu.

Note that toll-free and Call Me are available to those who have purchased Zoom Audio’s plan.

2. Host Controls

Zoom offers hosts a variety of controls over the audio in their meetings.

In meeting host audio controls

In meeting host audio controls

The host can:

  • Mute all the participants, or mute and unmute participants individually.
  • Mute all participants upon entry. For large meetings, it can be handy if all the participants are muted automatically when they enter so the host doesn’t have to continuously mute disruptive new entrants.
  • Play enter/exit chimes for their participants. This is best for small meetings.

3. Audio in Meetings Vs. Webinars

Meetings are meant to be two-way collaborative experiences. Webinars are meant to be mostly a one-way push of information. Our audio settings reflect this. Meetings have two-way audio unless the host mutes the participants. Webinars have one-way audio where the 3,000 attendees can only hear and see the 25 panelists. Attendees cannot be heard or seen unless the host promotes them to the panelist status. More about Zoom Video Webinar.

4. Audio-Only Meetings

Audio-Only meetings is another option from Zoom. To enable this feature, you’ll need to have a Zoom Pro or Business license with a pay-as-you-go plan enabled. Benefits of our Audio-Only option:

  • You can use the same host key from your last audio vendor – no need to remember a new code.
  • We give you two audio account when you sign up. This is so you don’t have your 11 o’clock attendees join a little early and have them accidentally interrupt your 10 o’clock meeting. You can customize the telephone numbers for each account.
  • Scheduling integration with Outlook Google Calendar, and iCal.

5. Getting Started

Here’s the next steps if you’re interested in Zoom audio:

  1. Request a live demo if you’d like to learn more.
  2. Ready to get Premium Audio? Purchase the add-on to your Pro plan.
  3. If you’re already using Zoom audio but have some questions, visit our Support Center to read our knowledge base or open a support ticket.

Happy Zooming!