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The Best of 42: Gartner ITxpo Fireside Chat with GoDaddy
October 13, 2015 by Aaron Lewis

Consider the Latin motto “E Pluribis Unum.” Out of many, one. It’s a fitting theme for this post.

Last week Zoom participated in its inaugural Gartner ITxpo and what a week it was — it was a caffeine-fueled, high-speed, informative experience to say the very least! Sharing the Zoom story and demoing our solutions is always fun, but doing this alongside our Founder and CEO Eric S. Yuan, who joined us at our booth to talk with customers, was even more memorable. We had the opportunity to reconnect with our customers and meet many new people and learn about the unique collaboration challenges enterprises are facing today.

In addition to this, we were privileged to be joined by one of our many valued customers, GoDaddy, to share the story of their selection and implementation of Zoom for their real-time collaboration needs. Eric was joined by Jolean Dekort who manages desktop and employee experience for GoDaddy for a fireside discussion in front of a lively audience.

One Question from GoDaddy

“What solution would you like to use everyday?” This was the one question GoDaddy asked its 100 proof-of-concept pilot users after they evaluated competitive solutions over a 60-day period. For 99 out of 100 the answer was clear: Zoom.

Jolean Dekort was tasked with identifying and deploying a unified cloud collaboration solution globally. An uncooperative mix of hardware and software tech (room systems and client-based solutions that didn’t work well together) had led to widespread use of unofficial and insecure software packages being installed and used by end users. With this solution mix, Jolean recounts that 8-10 minutes on average was wasted just getting hooked-up to begin meetings. This was a significant technological barrier, hindering communication and work throughout the organization.

Watch their presentation to learn more about GoDaddy’s search, and why Zoom was the easy choice:

Booth Take-Aways

Screen Shot 2015-10-06 at 8.48.55 AMThere were a number of things learned from all of the conversations we had at our booth. For example:

  • Bring Your Own Collaboration (BYOC) is a very common phenomenon across organizations of all sizes. Typically there is an official solution which is abandoned by end users due to its complexity. End users download myriad alternative collaboration softwares to solve for feature or performance gaps – leading to governance issues and unknown security risks!
  • Lack-Luster Adoption of existing solutions. Often times there are inefficiencies in the way a solution is used. After all, a “full-featured” collaboration solution which isn’t fully utilized, or at least significantly utilized, isn’t truly full-featured. Understandably, lost productivity and ROI is called into question — we found this to be a common complaint.

We had a great time sharing why Zoom’s easy and reliable all-in-one video, audio, collaboration, messaging, and room system solution solves these and more problems. To see for yourself, sign up for a live demo!