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Zoom Dominates Education Sector with Rapid Growth & 71 NPS
March 15, 2016 by Priscilla Barolo

Today we’re announcing that Zoom has made deep inroads in the US higher education market, with customers in 86% of top 200 national universities (as listed in US News and World Report).

We recently did a major TechValidate survey of our education customers to find out how they use video collaboration in their schools. The results are fascinating! For example, did you know that among our education users surveyed, 88% believe that video conferencing will allow more people to complete advanced degrees?

The survey results are also flattering! 95% of respondents are likely to recommend Zoom to a friend or colleague, giving Zoom a net promoter score (NPS) of 71. These educators gave Zoom overwhelmingly strong marks, with 95% of respondents also stating that Zoom is superior or far superior versus competitors in terms of quality, ease of use, and reliability.Live Demo

“Our NPS of 71 is the result of long-term collaboration with our valued education customers. We have worked closely with schools since day one to make sure that we have the features educators need, such as video breakout rooms, co-annotation, remote control, recording, and LMS integration,” said Eric S. Yuan, Founder and CEO of Zoom. “We will continue to perfect the Zoom experience for faculty, students, and staff at schools around the world.”

We summarize the key survey findings in the infographic below. Check it out! While you’re at it, learn more about Zoom in education and sign up for a live demo with a Zoom Product Specialist today.

TechValidate Education Survey