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Posts in ‘Customer Experience’ Category

IT professionals from around the world rate technology solutions on Gartner Peer Insights. Free of any vendor influence, this site gives a detailed perspective and firsthand experiences from frontline experts who have chosen and implemented a wide range of solutions. It is hosted and verified by Gartner, the trusted analyst firm that delivers technology research to global […]

Zoom is Top Rated Web Conferencing Service on Gartner Peer Insights
April 3, 2017

When you have a strong opinion about something, you want to share it with the world. You want to warn others of bad experiences and help them discover great experiences. It’s part of our hardwiring as social creatures. That’s why sites such as Yelp and Rotten Tomatoes are so popular: they tap into our natural […]

Don’t Hide Your (Zoom) Love Away
November 9, 2016

Two weeks ago, Zoom traveled to Orlando for the Gartner Symposium/ITxpo. At the conference we hosted a presentation “CIO Discussion: Streamline your Collaboration Stack,” where we heard from our customers Versartis Inc. (pharmaceuticals) and Cvent (event management software). Our President, David Berman, sat down with Versartis CIO, Todd Dekkinga, and Cvent SVP and CIO, Pradeep Mannakkara, to […]

Recording & Recap: CIO Discussion at Gartner
November 1, 2016

Your business and the work you do is important, critically important. You know this, we know this, and you should know that we know this 🙂 You understand. This is why we take a strong User-Focused UX approach to running our business — from product development all the way through to our customer service and […]

Meet From Literally Anywhere: Zoom Virtual Background
September 23, 2016

Zoom has done it again, achieving ridiculously high NPS marks which has elevated our position to an even greater video conferencing industry score. Perhaps even more remarkable is that this was done at-scale with tens-of-thousands more customers since our last NPS evaluation. But First, What the Heck is NPS? Essentially a customer happiness barometer – […]

Zoom’s NPS: Dominating Video Conferencing
July 29, 2016

Have you ever had the feeling you’re being screwed over? It might be at a car dealership when they’re talking about undercoating fees and extended warranties. It might be when the sales person tells you that the dress you’re trying on gives you “Michelle Obama arms,” when you know they actually look like two giant […]

Is Your Video Conferencing Service Screwing You Over?
June 1, 2016

Chris Rush is an online business English teacher, providing lessons through his company Better Business English for intermediate to advanced English speakers who need to further improve their language skills to improve their job prospects. “Most of my students are entirely functional in an English-speaking environment,” explains Rush, “But they want to focus on their […]

Case Study: Better Business English & Zoom
April 6, 2016

We’ve heard ‘em all. Myths about Zoom, myths about video conferencing. We’re here to set the record straight by debunking the top five myths we’ve heard one-by-one. Consider this MythBusters: Zoom Edition! Myth # 1: Video Conferencing Software is all the Same When a company comes around to the fact that hardware video conference systems […]

Video Conferencing: Top 5 Myths
March 25, 2016

“Their sales rep didn’t get it. He had a plan. I had a plan. And they were different.” – A Zoom customer on their previous experience with another video conferencing company (we’ve left out the competitor name to protect the guilty). At Zoom, we stick to your plan. We have a non-sketchy, non-egocentric, non-screw-you-over-ish (you […]

Inside Zoom’s Ultra Non-Sketchy Sales Process
February 4, 2016