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When you have a strong opinion about something, you want to share it with the world. You want to warn others of bad experiences and help them discover great experiences. It’s part of our hardwiring as social creatures. That’s why sites such as Yelp and Rotten Tomatoes are so popular: they tap into our natural […]
Two weeks ago, Zoom traveled to Orlando for the Gartner Symposium/ITxpo. At the conference we hosted a presentation “CIO Discussion: Streamline your Collaboration Stack,” where we heard from our customers Versartis Inc. (pharmaceuticals) and Cvent (event management software). Our President, David Berman, sat down with Versartis CIO, Todd Dekkinga, and Cvent SVP and CIO, Pradeep Mannakkara, to […]
Your business and the work you do is important, critically important. You know this, we know this, and you should know that we know this 🙂 You understand. This is why we take a strong User-Focused UX approach to running our business — from product development all the way through to our customer service and […]
Zoom has done it again, achieving ridiculously high NPS marks which has elevated our position to an even greater video conferencing industry score. Perhaps even more remarkable is that this was done at-scale with tens-of-thousands more customers since our last NPS evaluation. But First, What the Heck is NPS? Essentially a customer happiness barometer – […]
Have you ever had the feeling you’re being screwed over? It might be at a car dealership when they’re talking about undercoating fees and extended warranties. It might be when the sales person tells you that the dress you’re trying on gives you “Michelle Obama arms,” when you know they actually look like two giant […]
Chris Rush is an online business English teacher, providing lessons through his company Better Business English for intermediate to advanced English speakers who need to further improve their language skills to improve their job prospects. “Most of my students are entirely functional in an English-speaking environment,” explains Rush, “But they want to focus on their […]
We’ve heard ‘em all. Myths about Zoom, myths about video conferencing. We’re here to set the record straight by debunking the top five myths we’ve heard one-by-one. Consider this MythBusters: Zoom Edition! Myth # 1: Video Conferencing Software is all the Same When a company comes around to the fact that hardware video conference systems […]
“Their sales rep didn’t get it. He had a plan. I had a plan. And they were different.” – A Zoom customer on their previous experience with another video conferencing company (we’ve left out the competitor name to protect the guilty). At Zoom, we stick to your plan. We have a non-sketchy, non-egocentric, non-screw-you-over-ish (you […]
Zoom highlights how consumer video meeting products fail to meet the needs of true business collaboration.