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Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. The analyst then uses the collaboration solution over a period of time and provides candid feedback based on his/her user experience with the specified tool. This week I’m putting […]
Books to read over the summer? With so much to do and precious little time to do it in, that might sound like a work of fiction. This is certainly no less true for the CIOs and IT managers among you. We know all about you BTW, in a totally non-creepy way of-course 🙂 The […]
Zoom has done it again, achieving ridiculously high NPS marks which has elevated our position to an even greater video conferencing industry score. Perhaps even more remarkable is that this was done at-scale with tens-of-thousands more customers since our last NPS evaluation. But First, What the Heck is NPS? Essentially a customer happiness barometer – […]
Attending an online meeting and watching a presentation. Yippy! Most of us have experienced these ad nauseum. Are we right? Over the last few years this has become the template for online meetings. Not always, but often times these can equal a great big YAWN if the content isn’t engaging or if we feel a […]
Where has the appreciation for non verbal communication gone? We have an innate desire for social interaction; to talk and be heard, to listen and understand, to share and learn, to see and be seen. This is especially critical within a business context, when we are concerned with the success of various business operations rather […]
The NBA Finals are over and Zoom congratulates the Cleveland Cavaliers on their hard-fought win! Looking back, we at Zoom HQ have all been thrilled by the amazing rise of our home team, the Golden State Warriors. It has been a blast to watch them perform so amazingly well over the past couple of years. Even though […]
In the past, engineering teams often worked together in one physical location. Of course, the best engineers for your particular needs, may not always live in the same place. To hire the best, you have to be able to manage a globally dispersed team. This means engineering leadership must adopt technological means of communication. But […]
Earth Day is upon us, and today we reflect on our responsibility to help contribute to a much greener world. A wise creature once said, “It’s not easy being green.” Well, we respectfully disagree. Most of us can remember once upon a time when face-to-face communications necessitated carbon-emitting travel, whether a short car ride across […]
“Their sales rep didn’t get it. He had a plan. I had a plan. And they were different.” – A Zoom customer on their previous experience with another video conferencing company (we’ve left out the competitor name to protect the guilty). At Zoom, we stick to your plan. We have a non-sketchy, non-egocentric, non-screw-you-over-ish (you […]