Category: Product
AI Companion, Contact Center, Thought Leadership

Beyond the buzzword: Contact center AI in action – simple, effective, and transformative

Amy Roberge
Amy Roberge
December 7, 2023
8 min read
AI Companion, Company News, Contact Center, Meeting & Chat, Phone System, Product, Revenue Accelerator

For fourth time, Zoom is a 2023 Gartner® Magic Quadrant™ for UCaaS, Worldwide Leader

Leo Boulton
Leo Boulton
December 5, 2023
4 min read
AI Companion, Meeting & Chat, Phone System, Product, Rooms & Workspaces

Beyond the licensing fee: The total cost of bringing an AI-powered collaboration platform to employees

Leo Boulton
Leo Boulton
December 4, 2023
6 min read
Contact Center, Workforce Engagement Management, Workforce Management

Contact center workforce management: Surviving the peak season surge with AI and more

Nick Johnson
Nick Johnson
November 30, 2023
10 min read
Webinars

This meeting should have been a webinar

Barbara Steur
Barbara Steur
November 30, 2023
2 min read
How Tos, Product

Productivity hacks: New ways to save time during the workday

Maribeth Brown
Maribeth Brown
November 29, 2023
9 min read
AI Companion, Executive Insights

Zoom CTO deep dive: How our federated approach to AI maximizes performance, quality, and affordability 

Xuedong Huang
Xuedong Huang
November 28, 2023
5 min read
AI Companion, How Tos

AI productivity series: How an AI note-taker can help you save time and stay focused

Lauren Reed
Lauren Reed
November 21, 2023
5 min read
AI Companion

Extra help without the headcount: Why an AI assistant is your new best friend

Mahesh Ram
Mahesh Ram
November 15, 2023
7 min read
Product, Zoom Clips

Want to collaborate over video but can’t align schedules? Try asynchronous video

David Ball
David Ball
November 8, 2023
7 min read
Contact Center, Product, Uncategorized, Virtual Agent, Workforce Engagement Management, Workforce Management, Zoomtopia

The next-generation contact center: 5 ingredients for success

Bob Grohs
Bob Grohs
November 6, 2023
9 min read
Product, Zoom Events, Zoom on Zoom, Zoomtopia

Zoom on Zoom: 6 takeaways from our largest hybrid event to date

Robin Bunevich
Robin Bunevich
November 2, 2023
9 min read