Category: Contact Center

Take me into the ballgame: how Zoom and MLB™ put fans in the action with Zoom Contact Center

Janine Pelosi
March 16, 2023
3 min read

How Zoom Contact Center will change CX in Australia and New Zealand

Phillip Zammit
January 29, 2023
6 min read

Meet Zoom Virtual Agent

Bob Grohs
January 24, 2023
6 min read

How to empower your customer service agents

Lucy Burningham
January 3, 2023
7 min read

Zoom Contact Center unveils new features and adds availability in UK and Ireland

Barbara Ferguson
November 17, 2022
7 min read

New From Zoom: Sign Language Interpretation, Workspace Reservation Goes Mobile, and More!

Theresa Larkin
September 27, 2022
11 min read

New From Zoom: Enhanced Language Support, Improved Contact Center Analytics, Expanded Whiteboard Access, and More!

Theresa Larkin
August 24, 2022
9 min read

Deliver the Right Care and Communication the First Time with Zoom Contact Center

Ron Emerson
August 19, 2022
4 min read

New From Zoom: Easily Book a Workspace, Better Collaborate on Whiteboards, and More!

Theresa Larkin
July 25, 2022
7 min read

Personalizing Financial Services Client Engagement With Zoom Contact Center

Melissa Rother
May 5, 2022
4 min read

5 Ways to Elevate Your Customer Service with Zoom Contact Center

Cari Dick
April 29, 2022
5 min read

Introducing Zoom Contact Center

Heidi Elmore
February 23, 2022
6 min read