Category: Virtual Agent

Why is the average churn rate for subscription services so high?

Jennifer Clark
September 29, 2023
11 min read

Why are first impressions important? Top 5 breakdown

Jennifer Clark
September 14, 2023
7 min read

8 steps to a smooth chatbot implementation  

Jennifer Clark
September 7, 2023
10 min read

What is a key differentiator of conversational AI

Jennifer Clark
August 24, 2023
8 min read

The top 4 components of customer experience everyone should know

Jennifer Clark
August 17, 2023
9 min read

How to transform your CX: new study shows benefits of integrated UCaaS and contact center platforms

Bob Grohs
August 16, 2023
4 min read

13 ways to deliver great customer service [+examples and how-tos]

Jennifer Clark
August 3, 2023
9 min read

Creating a customer experience maturity model: measuring CX progress

Jennifer Clark
August 3, 2023
8 min read

How to measure customer satisfaction: understanding the top 4 metrics

Jennifer Clark
July 28, 2023
8 min read

So long scheduling nightmares: Meet your new contact center WFM solution

Nick Johnson
July 17, 2023
6 min read

AI for customer service: how to improve CX beyond chatbots

Jennifer Clark
June 28, 2023
8 min read

How to choose the best customer service chatbot for your team

Jennifer Clark
June 14, 2023
9 min read