Category: Virtual Agent
Contact Center, Virtual Agent

Why is the average churn rate for subscription services so high?

Jennifer Clark
Jennifer Clark
September 29, 2023
11 min read
How Tos, Virtual Agent

Why are first impressions important? Top 5 breakdown

Jennifer Clark
Jennifer Clark
September 14, 2023
7 min read
Contact Center, Virtual Agent

8 steps to a smooth chatbot implementation  

Jennifer Clark
Jennifer Clark
September 7, 2023
10 min read
Contact Center, Virtual Agent

What is a key differentiator of conversational AI

Jennifer Clark
Jennifer Clark
August 24, 2023
8 min read
Virtual Agent

The top 4 components of customer experience everyone should know

Jennifer Clark
Jennifer Clark
August 17, 2023
9 min read
Contact Center, How Tos, Reports, Virtual Agent, Workforce Engagement Management, Workforce Management

How to transform your CX: new study shows benefits of integrated UCaaS and contact center platforms

Bob Grohs
Bob Grohs
August 16, 2023
4 min read
How Tos, Virtual Agent

13 ways to deliver great customer service [+examples and how-tos]

Jennifer Clark
Jennifer Clark
August 3, 2023
9 min read
Contact Center, Virtual Agent

Creating a customer experience maturity model: measuring CX progress

Jennifer Clark
Jennifer Clark
August 3, 2023
8 min read
Contact Center, Virtual Agent

How to measure customer satisfaction: understanding the top 4 metrics

Jennifer Clark
Jennifer Clark
July 28, 2023
8 min read
Contact Center, Virtual Agent, Workforce Engagement Management, Workforce Management

So long scheduling nightmares: Meet your new contact center WFM solution

Nick Johnson
Nick Johnson
July 17, 2023
6 min read
Contact Center, Virtual Agent

AI for customer service: how to improve CX beyond chatbots

Jennifer Clark
Jennifer Clark
June 28, 2023
8 min read
Contact Center, Virtual Agent

How to choose the best customer service chatbot for your team

Jennifer Clark
Jennifer Clark
June 14, 2023
9 min read