Chief Technology Officer

Coming April 18: Control Your Zoom Data Routing

Coming April 18: Control Your Zoom Data Routing

Zoom leverages a robust global network to support our users no matter where they are located, natively routing traffic through the meeting zone that will provide you the best performance.

Now, paid Zoom customers will be able to customize which data center regions their account can use for its real-time meeting traffic

What’s new

Beginning April 18, every paid Zoom Meeting and Webinar customer can opt in or out of a specific data center region. This will determine the meeting servers and Zoom connectors that can be used to connect to Zoom meetings or webinars you are hosting and ensure the best-quality service.

  1. Starting April 18, with respect to data in transit, Zoom admins and account owners of paid accounts can, at the account, group, or user level:
    • Opt out of specific data center regions for data in transit
    • Opt in to specific data center regions for data in transit
      Data in transit, or data in motion, is data actively moving from one location to another such as across the internet or through a private network. Data at rest is data that is not actively moving from device to device or network to network such as data stored in a cloud data center.
  2. You will not be able to change or opt out of your default region, which will be locked. The default region is the region where a customer’s account is provisioned. For the majority of our customers, this is the United States.  

This feature gives our customers more control over their data and their interaction with our global network when using Zoom’s industry-leading video communication services.

Additional details

  • Zoom provides services out of our own Zoom-managed colocation centers, as well as a robust public cloud architecture. The regional selection will be honored regardless of which underlying resource is leveraged for the meeting.
  • Zoom Conference Room Connectors (CRCs) in disabled regions will not be allowed to connect to meetings or webinars.
  • Regional dial-in numbers for meetings are disabled when a region is disabled.
  • Currently, our data centers are grouped into these regions: the United States, Canada, Europe, India, Australia, China, Latin America, and Japan/Hong Kong SAR.   
  • Free users will be locked to data centers within their default region where their account is provisioned. For the majority of our free users, this is the United States. Data of free accounts outside of China will not be routed through China for meetings hosted by those accounts.
  • For users based in China, if your account admin has not opted into the China data center by April 25, your account will not be able to connect to our mainland China data center for data transit.
  • As a reminder, meeting servers in China have always been geofenced with the goal of ensuring that meeting data of users outside of China, stays outside of China. On April 3, we removed all of our HTTPS tunneling servers in China to address concerns regarding inadvertent connection through China.

Learn more in Eric’s weekly webinar

Zoom CEO Eric S. Yuan will be talking more about this security feature in his weekly “Ask Eric Anything” webinar at 11:30 a.m. PT April 15. You can register here:

Register for the webinar

Update May 12, 2020: We have adjusted Hong Kong’s designation to “Hong Kong SAR” in this blog post to align with the naming convention adopted by many of our tech industry peers.

Editors note: This post was updated Nov. 6, 2020, to clarify language around customizing your data routing settings.

3/17/21: This blog was updated with minor word usage changes for clarity/specificity.

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