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Introducing Zoom for Telehealth

Introducing Zoom for Telehealth

Note: This blog was modified 4/7/20 with an updated encryption reference.

Today Zoom announced that we have developed the industry’s first scalable, cloud-based video telehealth service, Zoom for Telehealth, featuring an integration with electronic health record system Epic. Zoom for Telehealth offers a standard feature set for healthcare enterprises and providers, enabling reliable, HIPAA-compliant communications between organizations, care teams, and patients.

Zoom for Telehealth includes the following features pre-configured:

  • Cloud-based video, audio, and content sharing
  • Support for desktop, mobile, and conference room systems
  • Epic integration enabled
  • AES-256 bit encryption of meeting data and instant messages
  • Signed Business Associate Agreement (BAA) to enable HIPAA compliance
  • Waiting room for patient privacy enabled
  • Platform API/SDK for integration with healthcare applications to streamline workflows
  • Remote camera control enabled
  • Integration with point-of-care peripherals

The integration with Epic incorporates Zoom into record and communications workflows. Context-aware links are used to launch a Zoom video visit with a patient or other caregiver directly from the physician’s and patient’s workflows. This linking provides a streamlined workflow for end users to chart in Epic Hyperspace while easily launching into Zoom for the video conference. Similar workflows can be implemented in Epic MyChart, Haiku, and Canto. This level of integration works on Epic versions back to 2014.

“At Zoom, we pride ourselves in creating user-friendly, secure virtual environments to connect healthcare enterprises, caregivers, and consumers for the best care experiences. Now, with the introduction of Zoom for Telehealth and the integration with Epic, we are further streamlining and simplifying the process for healthcare administrators and their end users to deploy and use Zoom for healthcare,” said Eric S. Yuan, our Founder and CEO.

See Zoom for Telehealth in action: visit Zoom’s booth #719 at the American Telemedicine Association Telehealth 2.0 Conference, next week in Orlando, Florida. Learn more about Zoom for Telehealth by visiting zoom.us/plan/healthcare.


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