With customer experience determining brand loyalty more than ever, Zoom is committed to helping you deliver the platinum standard for every experience across the customer journey. That’s why we’re unveiling innovative new features across our contact center, sales, and event solutions.
Zoom Virtual Agent
Imagine resolving up to 50% of your customer requests without involvement from your contact center agents. You’ll soon be able to deliver that and more with our new intelligent self-service offering, Zoom Virtual Agent.
Leveraging expertise and technology from our Solvvy acquisition, Zoom Virtual Agent is a conversational AI and chatbot solution that uses natural language processing and machine learning to interpret what your customers are asking, regardless of how they happen to word their questions. Zoom Virtual Agent then provides instant, accurate responses–by tapping into your knowledge bases, FAQs, and other data sources – and intelligently guides your customers to the right resolution, or if needed, to the right agent.
Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes to human agents, and drive significant operational efficiencies for businesses. Zoom Virtual Agent can be integrated with Zoom Contact Center and other leading CRM and contact center solutions and will be available in early 2023.
Zoom Revenue Accelerator
Coaching and practice are key to developing a powerful sales force, but there aren't enough hours in the day for sales managers to provide extensive 1:1 training to each and every rep. Coming soon, the Virtual Coach will simulate a variety of selling situations to give sellers a practice environment to hone their pitch, obtain feedback, and receive real-time content tips for future calls with prospects.
Zoom Events and Webinars
Event organizers and hosts are looking for more ways to drive ROI through events, produce highly branded and professional content, drive engagement, and take their events hybrid. In the next few months, new features will be launched like Production Studio, Simulive, 1:1 networking, and many more to help event and marketing professionals make the most out of their hybrid and virtual experiences.
Now that employees around the world are heading back to their offices, we’re all using more video communication for events and webinars than we ever did before 2020, causing network bandwidth constraints for large corporate offices.
IT administrators are looking for solutions to optimize network bandwidth, so we’re thrilled to announce Zoom Mesh, Zoom’s own eCDN solution. Our peer-to-peer offering doesn’t require any further components to be deployed and can be launched right from the Zoom client with minimal buffering, or delays while optimizing bandwidth. It’s a seamless experience for all users and will be available by the end of the year.