Point-of-Sale Software Provider Appetize Builds a Communications Ecosystem with Zoom
Appetize is bringing the efficiency, accuracy, and seamlessness of modern technology to the dining and retail industries through its intuitive point-of-sale (POS) and management platform. The platform streamlines the purchasing process through technology like self-service kiosks and handheld POS devices while helping high-volume businesses maximize efficiency through centralized management and analytics.
In our latest case study, Appetize’s Director of Client Services Quinton Myers discussed the communications ecosystem that Appetize has built with Zoom Meetings, Zoom Rooms, and Zoom Phone. Here’s what Quinton had to say about Appetize’s journey to Zoom, the impact Zoom has had on the company, and the communications experience his teams have created using Zoom.
The need for comms that can keep up
“Originally, we were using a Zoom competitor for both video conferencing and our phone solution. But they were always a bit late to update their technology, and we needed them to more aggressively provide those updates.”
So many phones/phone costs
“All of our employees have cell phones. With our previous provider, we were paying for their desk phones and also employee mobile devices, but there was no need to have both. It just didn’t make sense from a budgetary standpoint.”
Reliable, intuitive & agile communications
“It’s very user-friendly. It’s very stable. We never have issues with our Zoom Rooms and the platform itself is really cool. I really love just being on an impromptu call and being able to go to the iPad in the Zoom Room and immediately invite someone into the meeting. We also love the ability to share your screen.”
Creating a communications ecosystem with Zoom
“People are collaborating via Zoom, all day, every day … sometimes internationally, sometimes within the same office. We use it for communication inside the organization, we use it to communicate with outside client sales, our vendors, and our partners. Zoom really is the ecosystem we utilize for communication.”
Seamless app integration
“Zoom integrates with all of our applications — Slack, Zendesk, etc. It even has a Google Chrome extension and integrates with Gmail. The functionality and usability of the platform really makes the user experience seamless.”
To find out more about Appetize and how it’s using Zoom to enable sales and create a frictionless communications experience, download the full case study: