Head of Communications

The Perfect Day for New Zoom Accessibility Features

The Perfect Day for New Zoom Accessibility Features

Happy Global Accessibility Awareness Day (GAAD)! On this day we raise awareness about online access and inclusion and people with disabilities. Part of this effort is to make web-based services and websites like Zoom easy to use for people with disabilities.

In celebration of GAAD, this coming weekend Zoom will release a couple new features that support this community.

What’s New?

First, Zoom is the only video communications provider that allows closed captioning service providers to integrate with REST APIs. This provides the following benefits for our customers:

  • The best user experience for participants typing their communications, as there is no delay so they can type as fast as they want.
  • The best user experience for participants who are hearing impaired. Zoom shows closed captions on the screen in a black overlay window (just like the closed captioning on your television) on Windows, Mac, iOS, Android, H.323/SIP conference room systems, and Zoom Rooms. Competitive solutions from GoToMeeting, Skype for Business, BlueJeans, WebEx, and others only provide closed captions on a small browser and are not available on iOS, Android, or H.323.

Second, our website zoom.us also just added support for a new accessibility standard called AIA-ARIA 1.1 (the link describes the features required to meet this standard).


Our Ongoing Commitment

Zoom is creating new features for our participants with disabilities not just so we can meet or exceed regulatory standards. We are committed to building these accommodations because we want to ensure universal access to our services, so that all meeting hosts and participants can have the best experiences possible.

Our customers have noticed the effect: “At Scottish American Insurance, we use Zoom for video meetings and collaboration across our org, particularly our weekly company communications, and communication within our engineering team. One out of every 25 employees at Scottish American has a disability or has conquered a particular set of challenges. I have used so many collaboration tools, and Zoom is by far the best. They’ve made a point to ensure that Zoom is accessible for all people and works well with assistive technology like my NVDA screen reader,” said Louis Do of Scottish American Insurance.

To learn more about Zoom’s accessibility features, visit zoom.us/accessibility. You can also explore how Zoom can provide all your users with the best meeting experiences by signing up for a live demo with a Zoom product specialist.

Don’t forget to share this post