Head of UCaaS

Updates Incoming! Simplified Chat Management, Protection Against Robocalls, and Expanded Zoom Phone Service

Updates Incoming! Simplified Chat Management, Protection Against Robocalls, and Expanded Zoom Phone Service

We’re dedicated to creating the innovations that enable safe, dynamic, and frictionless communication, and in our latest update, we’re providing exciting features to help streamline your Zoom experience and create a safe and effective workspace.

These updates include Caller ID attestation for Zoom Phone, improved chat channel organization, improved user encryption visibility for Zoom Chat, and more. 

Be sure to visit our support page for the full release notes and click the Follow button on the right side of the page to get our latest product updates. Here’s a roundup of the updates for this month: 

Zoom Phone

Secure, flexible, and dynamic voice communication is a critical resource for many organizations around the world, and we’re releasing two features to increase the availability of Zoom Phone for our customers and protect our customers with stricter caller ID verification compliance: 

Service for Japan 

Zoom Phone continues its country expansion with the latest addition in Japan! Multinational companies and local businesses with a presence in Japan can now buy Zoom Phone directly with the VoIP (050) phone numbers, bringing the total number of countries where Zoom Phone is available natively to 47 countries.

Combating robocalls with Caller ID attestation

To combat the growing problem of fraudulent robocalls and illegal phone number spoofing, we’re adding Caller ID attestation using the STIR (Secure Telephony Identity Revisited)/SHAKEN (Secure Handling of Asserted information using toKENs) framework, an industry standard that helps prevent scammers and robocallers from misusing someone’s phone number as their own caller ID. Outbound calls from Zoom Phone users using Zoom-provided US numbers will have the calls attested as mandated by the FCC. Such calls can be answered by the receiving party with a higher level of confidence about the caller’s authenticity. 

Zoom Chat

With many organizations moving to a hybrid work model, we’re releasing two new Zoom Chat features to help you simplify and organize your communications, no matter where your employees choose to work: 

Improved chat channel organization

To make it easier to stay on top of your various chat conversations and prioritize the important ones, we’ve improved the user experience within Zoom Chat so it’s more organized. With these improvements, users can instantly jump to any messages that mention them directly, as well as bookmarked messages, shared files, and contact requests. We’ve also added icons to help users easily identify one-to-one conversations, group chats, and channels. 

User encryption visibility 

We’ve enabled Admin Channel Management for customers with advanced chat encryption enabled so users can see who has access to their information. 

Stay up to date

To get access to the latest features available on the Zoom platform, be sure to download the latest client at zoom.us/download. If you’d like to learn more about these features and how to set them up, please visit our support page.

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