Webinar Recap – Ask Me Anything with Eric Yuan & Zoom Leadership: Oct. 21

Webinar Recap – Ask Me Anything with Eric Yuan & Zoom Leadership: Oct. 21

In this month’s “Ask Me Anything” webinar hosted by Zoom CEO Eric S. Yuan, we provided an update on our progress since our last executive webinar on Sept. 16. Our team reviewed the announcements from last week’s Zoomtopia and some recent product updates, as well as an overview of our end-to-end encryption offering. 

Eric was joined on Wednesday’s webinar by Oded Gal, our Chief Product Officer; Brendan Ittelson, our Chief Technology Officer; Velchamy Sankarlingam, our President of Product and Engineering; and Kristen Klein, our Customer Marketing Manager. 

Announcements from Zoomtopia

This year’s first 100% virtual Zoomtopia was full of exciting surprises, sessions, and announcements, including more than 250 speakers and a special focus on security with deep dive sessions dedicated to specific geographical and vertical security topics. Here are some of the major announcements we made at this year’s Zoomtopia: 

  • End-to-end encryption: We’re excited to announce that Zoom’s end-to-end encryption (E2EE) offering will be generally available by the end of the week to free and paid users as a technical preview, which means we’re proactively soliciting feedback from users for the first 30 days. 
  • OnZoom: We have launched a public beta of OnZoom, a one-of-a-kind online event platform for Zoom users to create and host free, paid, and fundraising events. 
  • Zoom Apps: We announced the launch of Zoom Apps, apps that users can use within the Zoom platform to help improve productivity and create more engaging experiences. 

Recent Product Updates

On Oct. 18, we released the following features: 

  • Allow or block participants from certain regions: Account owners and admins can now choose to allow or block participants from certain regions from joining meetings or webinars. This can be configured at the account, group, or user level and can be locked at the account or group level.
  • Enhanced feature availability: The option “Only authenticated users can join meetings” will now always be available when scheduling a meeting, even if this setting is not enabled on the Zoom web portal. This setting can still be locked at the account or group level, and if it is on and locked, users will not be able to de-select it when scheduling.
  • Webinar enhancements: The Q&A feature has been updated to make it easier for the host and panelists to moderate questions. Questions dismissed by the host or panelists are now hidden from attendees’ view, and the interface will now indicate to a panelist when a fellow panelist is currently typing a response to a question.

An ‘under the hood’ look at Zoom’s end-to-end encryption (E2EE)

Brendan Ittelson, Zoom’s CTO, gave a detailed overview of Zoom’s E2EE offering, which will be available to our users by the end of the week as a technical preview. More on E2EE.

Q&A 

When will E2EE be globally available? And can users leverage E2EE in a group meeting?

Our E2EE offering will be available globally as a technical preview by the end of the week. And yes, our E2EE offering is compatible with group meetings, however, all users must be using a version of the Zoom platform that supports E2EE to join the meeting. 

For developers that want to build Zoom Apps, where can they go to find more information? 

Developers can visit our Zoom Apps page, where they can sign up to receive more information about developing Zoom Apps and the program itself. 

What is Zoom’s customizable SDK and how does it work? 

Zoom’s customizable SDK allows developers to leverage the Zoom client’s functionality within the user interface of their own product, empowering them to create a custom user interface with Zoom functionality that doesn’t leverage Zoom’s user interface. Find more details on our blog.

When will Breakout Rooms and Debrief Rooms be available for Zoom Video Webinars?

Breakout Rooms and Debrief Rooms for Zoom Video Webinars, announced last week at Zoomtopia, will become available to users at the beginning of next year. 

What accessibility features does Zoom have for users with impaired hearing or sight?

Accessibility is core to our design and concepts, and we want to ensure that Zoom has the features to empower all users to have a great experience. We are currently working on releasing a live transcription feature to all users, which automatically transcribes the audio of meetings for our users with impaired hearing. Live Transcription is planned to be available by the end of the year. More on Accessibility and recent announcements in this area. 

What is Zoom Cares? 

Zoom Cares is a philanthropic entity that gives our employees a platform to give back through partnerships and donations, and primarily focuses on social and educational inequity, as well as climate change.  

Do you believe Zoomtopia will continue as a virtual event in the future? 

Eric explained that this year’s virtual Zoomtopia was a great experience, He envisions future Zoomtopias as hybrid events where people can connect in a physical space and share the experience with those who attend virtually. 

Can you tell us more about OnZoom? 

OnZoom provides virtual event hosts an intuitive platform to share and monetize their knowledge. To learn more about how to become an OnZoom host, visit our OnZoom host page. To search for events and experiences to join, visit onzoom.us

How do you manage meeting fatigue and being online for so many hours? 

Besides taking breaks between meetings, one tip Brendan offered is for users to hide their Self-View during meetings, which can help keep your focus on other participants and prevents meeting fatigue. 

What are the best practices for using Zoom for large events? 

For larger events where you may not know the attendees, it’s best to use Zoom Video Webinars, which provides the host with more control over the session, including how participants and attendees interact with each other. Read our blog “Best Practices for Hosting a Digital Event” for more tips on using Zoom for large events.

I’m a brand new Zoomer. Where can I go to get Zoom 101 tips and how-to’s?

While we tend to cover product and security updates in Ask Eric Anything, we do have other resources for users just getting started. We recommend our daily demos at zoom.us/events and our getting started guides in our Knowledge Base. 

Thank You!

Thanks for attending this month’s session, and thank you to everyone who submitted questions! We truly appreciate your support on our journey to make Zoom the world’s most secure and frictionless enterprise communications platform.

If you missed this month’s session, you can watch the recording here:

Editor’s note: This post was updated Oct. 28 to reflect the Zoom Apps product name change.

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