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In theory, an enterprise training software solution is the ideal way to approach employee training, presenting several resources at your disposal and giving you the possibility to communicate in many different ways with your new hires. In practice, however, you end up with a sluggish interface that experiences technical difficulties either due to human error or an inability for the software to perform its intended function. New employees often encounter frustration when using training programs particularly because the programs are often segmented in ways that really don’t make a whole lot of sense from the get-go. Instead of proactively training people to do their jobs, you end up having to train them to use the very system on which they’re training. Isn’t that kind of counter-productive?
A lot of training solutions talk about an increase in return on investment (ROI), but is that really what they’re delivering? Is the loss of possible talent and the constant rescheduling worth using the solution?
Our solution with Zoom Cloud Meetings is to reduce the need to have any conversation about how to use our software. We do this by making our software so easy to use that you’ll think we used some kind of black magic to make it. With the release of Zoom 3.0, we have reached the point at which it can be said with confidence that Zoom should now be an important part of every company’s training suite. Here’s why:
Group messaging has always been an important part of many companies’ training practice. To reach the messaging platform in Zoom, you just have to open Zoom on Windows, Mac, Android, or iOS and click on “Contacts”. To start a group chat, just click on “New Group” and add whoever you wish. During the chat, you can invite all of the contacts into a Zoom meeting. We know HR teams are generally concerned about privacy, so we’ve added a bevy of features to help: meeting password protection, prevent recording, participant on-hold, and more.
Updating applications is a hit-and-miss process. You either reap the benefits of its new features or you end up frustrated with the bugs this upgrade introduced. For time immemorial, this has been the reason why many organizations choose not to update their apps. Bugs have a significantly detrimental effect on the functioning of day-to-day business, and you really don’t have any way of knowing when a bug will be fixed.
Our development method — along with the way in which we approach bugs — ensure that you’ll have as bug-less an experience as possible. Our engineers are very quick to respond to any customer reports. We are actively on the lookout for bugs. When we find them, we kidnap them, and make them disappear.
During training, employees have to learn to use the interfaces at their disposal and understand company policy. Usually, this involves presenting slides and showing how the interface works by using it in front of employees. Screen sharing is the best way to do this, but are you using the best screen sharing tool available?
With Zoom’s screen sharing tools, you can share your screen and annotate it to direct the attention of your pupils at one particular area.
In Zoom 3.0 our delicious screen sharing interface just got tastier. For example, on iOS, you can now host a screen sharing meeting just like you would on PC and Mac platforms. All participants will see you using the apps you’re presenting, making it ideal for teaching people how to use the enterprise mobile solutions that they’ll need to get work done. On the PC and Mac, your mouse movement will now be transmitted to all participants.
When an employee shares his/her screen with you, you may also ask that person to hand over control of their mouse and keyboard. Previously, you would have had to tell the person to do this manually, which may have led to a little bit of confusion to someone not accustomed to using Zoom’s screen sharing feature. This will now allow you to directly support a person having trouble using your company’s own software at a faster pace.
You and your new hires can also co-annotate a document. So if you’re showing them a new feature, they can now, for example point an arrow or draw a circle, around a point on the screen that is confusing them.
If you’re suffering from bandwidth limitations, Zoom will modify its transmission to ensure that you’re able to have as smooth a training session as possible. Where other applications will begin to act sluggishly and take three seconds to load a single frame, Zoom does everything in its power to ensure that you’re not experiencing any delay in presentation simply because the next slide won’t load on participants’ screens, even if it has to resort to cutting down slightly on the resolution.
This smart way of adjusting the video will also mitigate issues that employees may have on their end when they’re accessing your VPN remotely.
Considering how difficult and expensive it is to train a new hire, you certainly don’t need software that makes the job even more frustrating for both the trainer and the pupil. In this day and age, there’s no excuse for using antiquated software that produces confusion and anxiety. Using Zoom is not only good for productivity; it’s also a useful tool for ensuring that the talent you want to hire doesn’t drop the hat because of non-functioning software.
Try out Zoom for yourself by signing up for a free account today!