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Zoom + Telehealth 101
September 24, 2014 by Zoom

Telehealth is rapidly expanding. The US telehealth market is expected to grow to nearly $2 billion over the next five years due to the impending doctor shortage and the requirements of the Affordable Care Act. Telehealth allows doctors and other providers to monitor patients remotely via various devices, computers, digital technology.

What are some of the benefits of telehealth? According to Roeen Roashan, IHS analyst for consumer medical devices and digital health, “Telehealth is about increasing the quality of healthcare, in an efficient way. Telehealth is proven to decrease readmission rates significantly, while increasing the patient’s perception of quality by keeping the patient at home.”178704028

Did you notice over your past few doctor’s visits that many doctors have switched entirely from taking notes in manila folders to typing all their notes directly into a computer in the exam room? Have you received your test results and appointment reminders via your medical network’s secure email system? If so, then you have already experienced the telehealth revolution sweeping through the healthcare system, changing the patient experience forever. Around the world, doctors, patients, and families are joining together using digital health technology. Let’s look at how Zoom video plays a part in all this.

How is Zoom Used in Healthcare?

For those of you using Zoom for meetings, you might not have considered the uses and implications for Zoom in healthcare. We can point to many cases where Zoom has already begun to transform the healthcare experience. Let’s take a look:

  • Population Health Management: Doctors can use Zoom to educate and work with high-risk discharged patients, thereby keeping a closer watch on their patients and lowering readmission rates.
  • Patient-Doctor-Specialist Consultations: Gone are the days when a patient would have to see their doctor for a specialist referral, make the specialist appointment (possibly waiting weeks for an opening), and then travel to see the specialist. Now, the moment the primary care physician suspects that their patient needs a specialist, they can consult the specialist in to their office via Zoom – no more months-long lag times between appointments!
  • Triage and Disaster Response: Disaster response requires ongoing planning before a disaster as well as fast, real-time coordination once it strikes. Zoom’s scheduled and instant video meetings allow for both, and the high capacity 100-person meetings and 1,000-person video webinars means no one is left out when key information is shared.
  • Continuing Education: Medical professionals can continue their education without ever leaving the office. This is particularly helpful for doctors in rural areas that will have to travel for hours to get to a major teaching hospital. If more rural doctors can receive specialized education via Zoom, this will solve the problem of under-representation of specialists in these areas.488563681
  • Hospital Administration: It’s not just doctors that need to connect. Zoom’s meeting platform can be used for board meetings, staff meetings, fundraising, trainings, and more.
  • …and infinite other possibilities, including student virtual counseling, telestroke, teleneurology, meeting with patient extended families…

Who is Zooming in Healthcare?

“That’s all well and good,” you might be saying to yourself, “but who is actually using Zoom in healthcare?” The answer is that many healthcare organizations, from managed medical groups to independent practitioners are using Zoom. For example…

  • The University of New Mexico’s Project ECHO leverages Zoom to power their global hub-and-spoke knowledge-sharing networks.
  • The specialists at The Apractis Clinic use Zoom to connect with primary care physicians and care for their patients.  People who want to consult with the Apractis specialists simply go to their website, visit its virtual front desk, and set up a meeting.
  • SynerGenius is a great example of a psychiatric practice putting Zoom to use to help remote clients. SynerGenius is a private practice for telepsychiatry and wellness coaching that runs entirely on Zoom.
  • YUMs Yoga hosts all their yoga sessions for new mothers via Zoom, so that mother’s can recooperate and get healthy without leaving their children.

How Can I Learn More?

There are many opportunities to get learn more about Zoom and telemedicine. Catch us at these upcoming events:

  • HIMSS:  April 12-16, at McCormick Place in Chicago, IL.
  • ATA 2015: May 2-5, at the Los Angeles Convention Center in Los Angeles, CA.
  • mHealth + Telehealth World: July 20-22, at the Seaport Hotel in Boston, MA.

Can’t make any of these events? Learn more about Zoom’s healthcare solution and sign up for a free Zoom account.