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The Many Reasons to Upgrade from Zoom Basic to Pro
May 8, 2015 by Zoom

We get it: You love your free Zoom meetings. We’ve loaded them with all the collaboration essentials from video conferencing to screen sharing to group messaging. Aren’t we just so nice?

But, there comes a time when you should step back and consider moving up to our $14.99 a month Pro service. “But why?” you say, hugging your Basic Zoom service close. Let us give you a few reasons.

Unlimited Group Meeting Minutes

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With your Zoom Basic service, you get unlimited meetings, with unlimited minutes for one-to-one meetings. But if you have a group – 3 to 100 video participants – your meeting cuts out after 40 minutes. So, if you’re having a super important call with, for example, your sales team, a key customer, and your tech support team, you probably don’t want that meeting to time out just as you were starting to resolve the customer’s issue. To be safe and appear totally professional, it would be best to put up the $14.99 for a Pro account. It’s worth it!

Advanced Features

A daily report.

A daily report.

Zoom Pro is not just about unlimited minutes. There are several other features that come with Zoom Pro:

  • Reporting: Pro users get daily and usage reports on their account, including reports on new users, meetings, participants, and meeting minutes.
  • Custom Personal Meeting ID: Your personal meeting ID (PMI) is assigned to you automatically as a permanent virtual room. You can start it at anytime on-the-fly or schedule it for a future use. If you have a Pro plan, you can customize your PMI with any ten digits you want that haven’t already been taken by someone else. We recommend using your phone number – that makes it easier to remember.
  • Assign Scheduler: Now your assistant or anyone else you designate can schedule your meetings for you.

Access to Add-Ons

Zoom offers a variety of add-on features that give you greater flexibility and reach for your meetings:

  • Zoom Rooms: Our software-based conference room system that runs on PC, Mac OS, and iOS.
  • Zoom Video Webinar: Up to 100 panelists can present on video and screen share with up to 10,000 viewers.
  • Join by H.323/SIP room system: Bring traditional H.323 and SIP conference room systems into your Zoom cloud video conferences with our Room Connector.
  • Premium Audio: Zoom offers free global dial-in (toll applies) numbers. You can also subscribe to Premium Audio rates for toll-free, premium dial-in, or call-out numbers.

Sound like some pretty great options, huh? Well, the first thing you have to do is upgrade to a Pro account, then you can purchase any of these add-ons. You can’t do that with your Basic account.

I’m sold! How Do I Upgrade?

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Option 2: Access Billing from desktop client.

Great question. You can upgrade in your Zoom Billing center. You can get there through two methods:

  1. Go to and sign in to your account. Then click on Billing on the left side.
  2. Or, go to your Zoom desktop client, click Settings, and then click Account. Click Change Subscription Plan, which will open up the Billing center in your browser.

In Billing, you can view your current subscription and upgrade your subscription type. If you would like to change your plan from a Basic/Free user to Pro/Paid, select if you want “Yearly plan type” or “Monthly plan type.” Next, you will select the number of Hosts you would like to have on your account and click Subscribe. Then click the Billing tab to enter your credit card information. It’s that easy!

For more information on Zoom plans and features, we suggest signing up for a live demo today!