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Top 3 Zoomer Q & A
May 27, 2015 by Zoom

shutterstock_236397346We are lucky to have close relationships and a strong feedback loop with our customers. We hear from Zoomers via Twitter and other social media, during our webinars, and through our Support Center. Lately, we’ve gotten some repeat questions through these channels that we want to address. Take a look and see if your question is answered below!

1. How many participants can be in a Zoom meeting? Do they all appear on my screen at once?

If you have a Basic/Free, Pro, Business, or Education Zoom account (that’s the vast majority of you out there), you can have up to 25 participants (including the host) in any of your meetings. These participants have two-way video, audio, and screen sharing. Note that if you have a free account, your meetings with more than two participants will automatically end after 40 minutes.

"We're gonna need a larger meeting!"

“We’re gonna need a larger meeting!”

If you purchase a Large Meeting plan, you can have up to 100 or 200 participants in your meetings, depending on which level of Large Meeting you choose. These participants will have two-way video, audio, and screen sharing. To purchase Large Meeting, sign in to your account, and then click Billing and choose the Large Meeting option.

The screen will show up to 25 participants at once in gallery view. If you have Large Meeting, there is an arrow on the side on the screen that you can click (on your computer) or swipe (on your tablet) to see more participants.

In a webinar, you can have up to 50 panelists with video, audio and screen sharing. These panelists will be presenting to up to 3,000 viewers (we also have smaller webinar plans starting at 100 viewers). These viewers can see and hear the webinar content, but they can’t be seen and heard themselves unless they are upgraded to a panelist by the webinar’s host.

2. What is the difference between the Basic/Free and Pro versions of Zoom? Does Webinar come with the Pro account?

So happy you asked, because we just wrote an entire blog post on this! Your free Zoom account is loaded with all the collaboration essentials from video conferencing to screen sharing to group messaging. But a Pro account will give you unlimited minutes for group meetings, advanced features like reporting and a custom personal meeting ID, and access to add-ons.

That brings us to the second question: Does Webinar come with Zoom Pro? No – Zoom Video Webinar, Zoom Rooms, Room Connector, and Premium Audio are all add-ons. That means you have a Zoom Pro account and pay subscriptions for any these four add-ons. Trust us, they’re well worth it!

3. Wait, what’s Room Connector?

shutterstock_151954382How very convenient that we recently hosted a webinar on this very subject! Room Connector is an add-on option that connects H.323 and SIP room systems into the Zoom video conferencing cloud, thereby allowing those room systems to meet with mobile devices, tablets, computers, and Zoom Rooms. Room Connector works with Cisco Tandberg, Polycom, Lifesize, and other endpoints. There are actually two types of Room Connectors:

  • Cloud Room Connector: This cloud-based solution connects your conference room via our East and West Coast IP addresses with no set-up involved.
  • Virtual Room Connector: This on-premise solution deploys Room Connector as a virtual machine. It has an easy set up process with dedicated virtual servers that are only accessible to users on your account. Thus, your meetings run on your own servers instead of the public internet. Zoom is the only provider to offer this solution.


These are the big questions we’ve got over the past few weeks, but we encourage you to stay in touch, ask more questions, and make suggestions. We’re all ears. Again, the best ways to reach us are our Support Center and Twitter. If you’d like a general overview of the Zoom solution, we also recommend signing up for a demo today!