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Recording & Recap: CIO Discussion at Gartner
November 1, 2016 by Priscilla Barolo

Two weeks ago, Zoom traveled to Orlando for the Gartner Symposium/ITxpo. At the conference we hosted a presentation “CIO Discussion: Streamline your Collaboration Stack,” where we heard from our customers Versartis Inc. (pharmaceuticals) and Cvent (event management software). Our President, David Berman, sat down with Versartis CIO, Todd Dekkinga, and Cvent SVP and CIO, Pradeep Mannakkara, to discuss the challenges of legacy video conferencing solutions, the decision to switch to Zoom, and how the rollout and adoption progressed.

Here’s a video of the presentation:

For those who need it short and sweet, here three takeaways:

1. You’re Not Alone

The struggle to find effective communication tools is universal. Pradeep explained the factors that are making this increasingly difficult and important: the complexities and points of failure in traditional conference room solutions, the need to engage across the globe, and the changing workforce.

Live Demo

2. Adoption is Key

You can buy a video conferencing solution, but you can’t make people use it. And if it’s not being used, then it’s a waste of money, no matter how powerful and amazing it is. Pradeep discussed the important of getting employees from various departments and geographies, as well as key executives, in from the trial stage. They need to test it to make sure it works for their use cases, but they can also be valuable champions when it comes time to roll it out to their teams.

3. Consider the Hidden Costs of Time

Both Pradeep and Todd explained that the true problem with other conferencing solutions, and therefore the true ROI of switching to Zoom, was employee time. Todd described how with their old conference room system “The IT guy had to be in the room for every time.” Pradeep considered the time of the meeting participants: “It takes 15 to 20 minutes to have a call and we miss half the meeting,” whereas with Zoom Rooms, “One click and they’re in and they’re shocked at how quickly they can get into the room.”

If these issues and needs sound familiar to you, Zoom can help! Set up a live one-on-one demo with a Zoom product specialist today!