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Zoom Named Frost & Sullivan’s Video Conferencing Company of the Year
August 31, 2017 by Priscilla Barolo

Today we announced that Zoom has been named 2017 Company of the Year in the Video Conferencing Industry by Frost & Sullivan.

Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of markets across multiple industries and regions. As part of its ongoing research, the firm identifies companies that are true industry trailblazers, delivering best practices in growth, innovation, and leadership.

Frost & Sullivan recognizes Zoom as the video conferencing industry leader across 10 criteria: compelling user experience, strong performance metrics, rapid pace of innovation, innovative marketing, smart workflow integration, price/performance value, customer purchase experience, customer ownership experience, customer service experience, and brand equity. In discussing Zoom’s rapid pace of innovation, for example, Frost & Sullivan noted, “With innovation in its DNA, the Zoom team has stayed on a rapid product development track. Zoom continues to focus on building leading-edge features and functionality in its platform.” The report also compares Zoom to two competitors across these criteria.

“Zoom’s unique and user-friendly approach is changing how video and web conferencing is being used and perceived,” said Roopam Jain, industry director of Information & Communication Technologies at Frost & Sullivan. “Frost & Sullivan believes that Zoom’s strong focus on the core principles of usability, affordability, and reliability is eliminating the traditional barriers to adoption and successfully disrupting the market. For these reasons, we are proud to present the 2017 Company of the Year Award in Video Conferencing to Zoom.”

“Frost & Sullivan is widely recognized for its deep expertise in evaluating technology leadership across a variety of industries,” said Eric S. Yuan, Zoom’s founder and CEO. “We are honored to receive this recognition from Frost & Sullivan and to be named its Company of the Year in Video Conferencing. We will continue to focus on our customers’ happiness above all else. It is our north star, and it has never failed us.”

To read Frost & Sullivan’s in-depth analysis across the criteria discussed above, download the full report here.

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