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Culture, Compliance, Communications, and Cost Savings: BAYADA Does It All with Zoom
October 16, 2017 by Clancy Hickinbotham

Check out Zoom’s updated case study on BAYADA Home Health Care. In an industry where the happiness and well-being of the customer is the lifeblood of their operations, BAYADA Home Health Care needed a solution that unified their internal team, as well as solidified the existing relationships they had with their patients. Mark Baiada started BAYADA in 1975 with one thing in mind: making the lives of children and adults better from the comfort of their own home. BAYADA is focused on providing high quality health care centered around love, compassion, and empathetic listening.

Since then, BAYADA has grown at an explosive pace, with their workforce now up to 22,000 employees in 325 offices around the world. While their reach has greatly expanded, the rapid growth BAYADA experienced presented some challenges. BAYADA identified these challenges as follows:

  1. BAYADA needed a solution that could reliably connect their patients to doctors, loved ones, and other caregivers who may not be able to attend in person, while simultaneously staying compliant under the Healthcare Insurance Portability and Accountability Act (HIPAA), a necessity in all clinical applications.
  2. Maintaining the culture that shaped BAYADA’s success now that they have a widely dispersed workforce.

Zoom’s robust security keeps BAYADA compliant, while it’s reliability keeps them running. “What really brought us to Zoom was the video and audio quality. It works well in low-bandwidth situations, and on all types of devices—both of which are crucial in home health environments where we can’t rely on state-of-the art mobile device reception or connectivity,” explains Dennis Vallone, BAYADA’s Manager of Enterprise Video and Collaboration Services. “Zoom is the technology that allows us to bring everyone together on a more immersive level.”

Zoom enables the BAYADA team to communicate effectively, while saving millions in the process. By using Zoom Rooms software in tandem with off-the-shelf hardware, BAYADA installed over 100 fully integrated Zoom Rooms at their headquarters campus, and is now hosting over 1,500 meetings a week.

With Zoom, BAYADA was able to preserve the culture that drives their vision, as well as improve the way they interact and engage with their ever-expanding customer base at a fraction of the cost of other solutions. Read the full case study for more details, and check out our library of other wonderful case studies here. If you’d like to learn how Zoom can enrich your collaboration, sign up for a 1-1 demo with a Zoom product specialist today.

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