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Big Bang ERP Overhauls their Global Communications with Zoom
January 18, 2018 by Jihoon Park

Check out Zoom’s case study on Big Bang ERP, a boutique consulting company that helps businesses implement and manage their cloud-based ERP (Enterprise Resources Management) and CRM (Customer Relationship Management) systems.

Before Zoom, Big Bang ERP used a combination of other services, which was often unreliable and difficult to use. Being a global company with offices and clients all over the world, Big Bang ERP needed a single service that would help them stay in touch with clients and provide the highest quality face-to-face video chat. The company decided to switch their communications to Zoom for its ease of use, high video and audio quality, and reliable connection.

In less than one week from signing the contract, Zoom was fully deployed at Big Bang ERP, including full user training, six Zoom Rooms (Zoom’s software-based conference room solution), and 100 Zoom licenses.

After deployment, Zoom became an integral part of the Big Bang ERP operation. Both Big Bang ERP employees and their clients thought Zoom was easier to use and more intuitive than the previous communications solutions. “When I did my first meeting with the other services, I got disconnected. I couldn’t get back in afterward. With Zoom, I just press a button on the iPad and I’m connected,” said Mark Rhyman, Co-CEO of Big Bang ERP.

Features Big Bang ERP found particularly useful included:

  • Wireless screen sharing
  • Co-hosting meetings
  • Whiteboarding
  • Local and cloud MP4 M4A recording

“Before Zoom, my meetings would constantly crash whenever I wanted to convert video and audio files. Zoom automatically saves recordings locally and within the cloud,” said Jeremie Pettigrew, a consultant at Big Bang ERP.

Since switching to Zoom, Big Bang ERP has seen higher levels of customer satisfaction, stronger client relationships, and an improved overall workflow. Read the full case study here, and make sure to check out our other case studies as well. Ready to learn how Zoom can enrich your collaboration? Sign up for a 1-on-1 demo with a Zoom specialist today!