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Zoom FAQs: Joining Meetings
January 30, 2018 by Jihoon Park

Have you just created your Zoom account? Wondering what to do next? Interested in Zoom’s features? You’ve come to the right place! We’ve curated some of the most commonly asked questions to help you jump start your Zoom experience. First, take a look at our first FAQ on downloading Zoom and scheduling meetings. Now, let’s look the ways you can join a Zoom meeting.

How do I join a meeting?

If someone has invited you to a Zoom meeting, you can join through an email or Zoom chat invite, from your browser, desktop client, or mobile app, with a H.323 or SIP device, and from a landline or mobile phone.

  • Email invitations: Join through clicking the link in your email invitation

  • Zoom Chat Invites: You will receive an incoming notification with a ringtone. Click Accept

  • Join from Browser: Go to join.zoom.us and enter the meeting ID and click Join
  • Join from Zoom desktop client or mobile app: Select Join A Meeting or Join, enter the meeting ID, and click Join

  • H.323 and SIP device: Dial the IP address from your meeting invitation. Enter the meeting ID via touch tones followed by #. If you use our Zoom Connectors for Cisco and Polycom, you can skip the inputs and just tap the screen.

  • Landline or mobile phone (without the Zoom app): Dial the teleconferencing number from your invite. Follow by entering the meeting ID when prompted.

Learn more about joining meetings here.

How do I join or test my computer audio?

Zoom meetings feature high quality VoIP (Voice over IP, aka audio that comes from your computer instead of your telephone). Here’s how you can join via Computer Audio:

  • Before joining the meeting, make sure your audio source is connected to your computer. Your audio source may be a USB microphone, a headset, or a built in microphone

After joining a meeting you can test your audio connection by clicking Test Computer Audio. Check your volume and output by clicking Test Speaker. If you cannot hear, adjust the output volume or select a different speaker device. Speak at a normal volume to check the input level. You should see a green bar move up and down. If the audio is not registering, select a different microphone device. You may also adjust your audio settings while in a meeting by clicking the arrow next the the microphone on the toolbar.

  • After testing your audio, click in the pop-up box Join Audio by Computer to connect your audio and speaker to the meeting. If this is your preferred audio method, you can check Automatically join audio by computer when joining a meeting to skip this step in the future.

  • If this dialog box doesn’t pop up, and your audio doesn’t connect automatically, click Join Audio in the bottom left corner of the Zoom meeting window.

My video/camera isn’t working.

  • Troubleshooting tips for your computer: Make sure that all other programs using the camera are closed. You can also try restarting your computer and uninstalling and reinstalling Zoom. If problems persist, check your device’s camera driver or contact a support specialist.
  • Troubleshooting tips for your mobile device: Make sure that all other apps using the camera are closed, and that the Zoom app has camera access in your settings. If problems persist, uninstall and reinstall Zoom from the App store or Google Play. If you still experience camera issues, contact your device support.

If experiencing any issues check here.

Check out more commonly asked questions! Need more personalized help? Don’t hesitate to contact our support team for a live demo.