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Zoom Case Study: Delta Air Lines Elevates Training and Development with Zoom
February 27, 2018 by Jihoon Park

Learn how Delta Air Lines is using Zoom for their training and development in our new video case study featuring Chris Betke, the airline’s manager of airport customer service learning. Delta Air Lines is a major American airline based in the Hartsfield-Jackson Atlanta International Airport. It flies over 5,400 flights daily and is one of the founding members of the SkyTeam airline alliance.

Delta Air Line’s main use of Zoom is in their global training initiatives, which require quick turnaround times. “When you’re talking about the global airline industry, there are factors such as moving people safely, moving aircrafts, staffing…it’s difficult to take those many variables and put them into a static package such as traditional e-learning, and make the turn time that will meet the needs of your organization…Zoom is light years ahead of the products that currently exist,” says Betke.

Zoom’s full-featured communications offering has not only improved Delta’s training initiatives, but has also pushed them to think of more ways to use video to engage their teams. “This modality is far more interactive and engaging in reaching people the way we need to. We’re constantly thinking of new ways to solve company problems. That we never realized there were solutions for before, because this option [Zoom] wasn’t available,” says Betkle.

Finally, Zoom’s value to Delta comes from it being the easiest, and most approachable solution for their employees. “We love that Zoom is the easiest thing in the world to use. You can do it on your PC, your tablet, or your mobile phone…The bottom line for us is, we need to do as much as possible, as effectively as possible, with as few resources as possible, and that’s what Zoom allows us to do,” says Betke.

Watch the video here:

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