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Zoom Video Communications Named in Gartner Peer Insights ‘Voice of the Customer’: Meeting Solutions Market Report
April 25, 2018 by Jihoon Park

We’re pleased to announce that Zoom Video Communications has received the highest overall rating in the February 28, 2018 Gartner Peer Insights ‘Voice of the Customer’: Meeting Solutions Market Report! Free of any vendor influence, Gartner Peer Insights research reports are based on end-user reviews and their first-hand experiences of software and services. This report includes the ten highest rated solutions in the “Meeting Solutions” category.

Zoom had the highest overall customer rating in the report with a 4.69/5, and also the highest ratings in all subcategories. These subcategories were “Willingness to Recommend (93%),” “Product Capabilities (4.75/5),” “Evaluation and Contracting (4.6/5),” “Integration and Deployment (4.73/5),” and “Service and Support (4.69/5).”

Here are some of the things our users said about Zoom in the report:

“Our experience has been nothing short of phenomenal, from the technology experience to the Zoom account team.”

“Zoom is the best video conferencing platform we can imagine…Training is remarkably easy, especially when compared to training for the platforms I used to support.”

“Zoom is a great communications tool. Even at the free level, it comes with a ton of great features to foster collaboration with clients, team members, and employees.”

We’re particularly honored to be named in this report because we believe it was a result of the happiness and satisfaction of our customers, which has been the driving force behind all of our work here at Zoom. We’d like to give a big “Thank You” to our customers!

Check out the full report here. Want to bring more happiness to your enterprise? Sign up for a free 1-on-1 demo with a Zoom specialist today!

Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.