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This blog post was updated on March 3, 2019 to reflect the name change of Zoom Voice to Zoom Phone.
Today at Zoomtopia 2018, Zoom announced new features that together form an end-to-end modern communications platform. While Zoom remains a video-first platform, these new announcements show the company rounding out its product suite to include every business communications use case, including cloud PBX, cross-platform workflows, and enterprise conference rooms.
“At Zoom, we engineer happiness into our product suite. We hear time and again from happy customers that Zoom ‘Just works,’ but we don’t stop there. We innovate beyond quality and reliability to create a truly unique and comprehensive communications solution. Zoom Phone, our App Marketplace, and the ongoing enhancements we make to Zoom Rooms and our core video meeting platform demonstrate our commitment to innovation and customer happiness,” said Oded Gal, head of product management for Zoom.
Zoom, known for being the most innovative company in its industry, has released over 230 features since Zoomtopia 2017. Platform enhancements announced today during the Zoomtopia 2018 product keynote include:
Zoom Phone is a cloud phone system that will be available as an add-on to Zoom’s video communications suite. Support for inbound and outbound calling through the public switched telephone network (PSTN) and seamlessly integrated traditional telephony features will enable customers to replace their existing PBX solution and consolidate all of their business communication and collaboration requirements into their favorite video service. Zoom Phone will be generally available for North American customers in the first quarter of 2019 with support for localized telephony services in 16 countries. The service will roll out globally over 2019.
Zoom’s rich set of APIs and cross-platform SDKs power more than 100 million API engagements per month. Now, Zoom’s App Marketplace brings together these integrations built by Zoom and third-party developers, making it easy for customers and developers to extend Zoom’s product portfolio with new functionalities. The marketplace includes a multitude of categories including Assistants, Productivity, Scheduling, and Unified Log-In. Apps in Zoom’s marketplace are fully vetted by Zoom for security and user experience. The marketplace features apps and bots from companies such as Clara Labs, Egnyte, HubSpot, Hugo, Microsoft Teams, Otter.ai, Slack, and Theta Lake.
“We are proud to be among the first apps available on the Zoom App Marketplace. Building integrations across best-of-breed solutions and making them easily available for customers in app marketplaces is the future of cloud services. It is the best experience for our customers – including IT, compliance, and their end users – and that is what really matters,” said Devin Redmond, CEO & co-founder of Theta Lake.
Zoom Rooms, the software-based conference room solution, features video, audio, and wireless content sharing, as well as value-added services Digital Signage and Scheduling Display. New to Zoom Rooms:
Zoom is offering several new enhancements to its core video platform to maximize user experience, flexibility, and security:
To learn more about these exciting announcements and Zoom’s entire communications product suite, sign up for a personalized one-to-one demo with a Zoom product specialist today!