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Check out our case study on Cvent, the leading meetings, events, and hospitality management technology provider with nearly 4,000 employees, 25,000 customers, and 300,000 users worldwide.
Before switching to Zoom, Cvent’s technology team had explored a variety of different video conferencing tools, trying to find a solution that could fix the inconsistencies and complications with their current conference rooms. During one trial period, participants were losing 10-20 minutes trying to join the meeting. Other trial solutions required outside clients to have an external-facing server.
After the trial period, Pradeep Mannakkara, senior vice president and CIO for Cvent, collected feedback, and nearly 90% agreed that Zoom was the best option. Testers appreciated that it was simple to install, reliable, offered an array of unique features, and yet was still extremely user-friendly. According to Mannakkara, “Zoom was far superior, especially its HD video quality… It was consistent, stable, and beautifully-coded. In short, it was the top-performing software we were looking for.”
After making the decision to switch exclusively to Zoom, video communications skyrocketed. “We were seeing tremendous adoption rates. Employees were choosing to make Zoom video calls over traditional phone calls, and the rooms that were equipped with Zoom were seeing far more use than those that weren’t,” said Mannakkara.
With nearly 4,000 employees around the world, having a frictionless video conferencing platform is an essential part of Cvent’s growing business. “We needed a solution that could replicate that feeling of an in-person meeting, and Zoom has afforded us that opportunity – to the tune of supporting more than 300,000 video conferences this year alone,” concluded Mannakkara.