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Jira Service Desk by Atlassian is used by teams of all sizes to deliver great customer service. When a customer has a complex problem or an agent receives a difficult request, having a face-to-face video meeting is crucial for a quicker resolution and better customer experience.
Atlassian and Zoom teamed up to bring our customers an important integration that allows agents to start a Zoom meeting with key stakeholders with the click of a button within the Jira Service Desk ticket. Zoom’s integration for Jira Service Desk helps agents get to the bottom of issues more quickly without having to switch between various tools to reach their stakeholders.
Once the meeting ends, the comment will be updated with the meeting summary. If the agent recorded the meeting, the link to the recording and transcript will also appear within the ticket.
“We set out to create a solution for customers that need to innovate and iterate quickly. Adding Zoom’s video solution to Jira Service Desk allows our mutual customers to communicate faster, resolve issues, and build the next generation of technology,” said Eric S. Yuan, Zoom’s founder and CEO.
Below are a few simple steps to get started:
To see a live demonstration of this, or other popular integrations, sign up for a 1-on-1 demo with a Zoom product specialist today!