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Zoom Evaluated in Gartner 2019 Peer Insights ‘Voice of the Customer’: Meeting Solutions Report
March 20, 2019 by Janelle Raney

As of Nov. 30, 2018, Zoom has again received the highest overall rating, 4.7 out of 5, in the Meeting Solutions market, based on 2456 reviews in the annual Gartner Peer Insights ‘Voice of the Customer’: Meeting Solutions report. The ratings are based solely on end-user reviews and their experiences of software.

Below are some recent user quotes that explain why our end users consider Zoom the number one choice when it comes to video communications.

“The implementation and training process with Zoom was top-notch. We were able to switch all of our sales team out in 2 days.” -Services Industry, read the full review.

“Zoom has allowed us to do more with less expenditure. All of the promises the sales team made work. Our students can individually join class sessions or join in a classroom with our equipment. I highly recommend Zoom.” – Education Industry, read the full review.

“The interface is designed in a very simple way, even for a new user. The cloud version of the product is remarkable in terms of performance and reachability. The new generation is one of the most preferred meeting applications.” – Manufacturing Industry, read the full review.

In addition to being evaluated in Gartner Peer Insights ‘Voice of the Customer’: Meeting Solutions report, Zoom was also named a Leader in the 2018 Gartner Magic Quadrant for Meeting Solutions. Gartner evaluated 13 meeting solutions vendors for this 2018 report, assessing each on both ability to execute and completeness of vision.

Thank you to our customers for taking your time to share your experience with Zoom with Gartner. Your reviews are a valuable form of feedback that we take seriously to ensure that Zoom keeps delivering happiness and never disappoints.

Are you ready to experience the highest-rated video communications platform? Sign up for a free 1-on-1 demo with a Zoom specialist today!

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Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner Peer Insights ‘Voice of the Customer’: Meeting Solutions, Peer Contributors, 27 February 2019. Gartner Magic Quadrant for Meeting Solutions, Mike Fasciani, Tom Eagle, Adam Preset, 4 September 2018.