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Today Zoom announced the expansion of our Zoom Phone cloud PBX with a beta United Kingdom and Australia service launch, the release of bring your own carrier (BYOC), and other enhancements.
Zoom Phone is a modern cloud phone system available as an add-on to Zoom’s Meetings service. Support for inbound and outbound calling through the public switched telephone network (PSTN) and seamlessly integrated telephony features enable customers to replace their existing PBX solution and consolidate their business communications and collaboration requirements into our video-first platform. Existing features include the ability to elevate Zoom Phone calls to Zoom video meetings, the Zoom Contact Center Partner Program (native integrations with charter members Five9 and Twilio), the Zoom Phone Salesforce Integration, and zero-touch provisioning service integrations with Poly and Yealink. Zoom Phone was released for North American customers in January 2019.
New to Zoom Phone:
“At Ciena, we love Zoom – it transformed us into a video culture, but the missing piece was external phone calling. We wanted to make communications easy by consolidating into one tool, so we were excited when Zoom Phone debuted in January. No surprise, it has Zoom’s trademark reliability, quality, and analytics. Most importantly, our users are already familiar with and love Zoom, so it was an easy decision to stay on a single platform for video and voice. It’s great to see that Zoom is continuing to innovate quickly on this new service,” said Henry Ku, Director IT Infrastructure – Network, Unified Communications, and End-User Computing Services at Ciena.
“We have prioritized innovating quickly to expand the reach and functionality of Zoom Phone,” said Oded Gal, head of product management for Zoom. “I am proud to extend our services into our key markets of the UK and Australia, and to provide leading-edge features such as BYOC, which gives more flexibility and control to our valued customers.”
Zoom will showcase Zoom Phone, Zoom Rooms, and Zoom Meetings at UC EXPO, booth F107, 15th and 16th of May at ExCel London.