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Zoom Helps Regroup Telehealth Expand Access to Mental Healthcare
July 2, 2019 by Rena Gadimova

Check out our case study on Regroup, one of the leading telepsychiatry companies in the U.S. Regroup blends people, process, and technology to deliver integrated and collaborative quality care. Behind every Regroup clinician is a proven process to certify and manage high-quality care delivery, and this workflow ensures that every partner and patient has a high-quality, consistent experience.

Regroup previously used two different tools to collaborate within the organization and connect clinicians to patients. However, the team found these tools to be unreliable with frequent troubleshooting, and Regroup began looking into an alternative video communications platform that could support its collaboration demands. The main requirements for a new platform were HD video, reliability, scalability, and ease of use.

“In sales demos with hospitals or medical groups, we would always fear that the video service would break down and leave a bad impression with our prospective client,” said David Cohn, founder and CEO of Regroup. “With Zoom, we don’t feel that way because we are absolutely confident in its reliability.”

Mental healthcare access is a growing concern throughout the U.S. Fifty-five percent of U.S. counties have no mental health clinicians at all. Zoom helps bridge that gap in healthcare, enabling patients, especially those in rural regions, get the specialized care they need.

In addition to using Zoom Meetings for sales demos and one-to-one patient engagement, Regroup leverages Zoom Video Webinars to establish thought leadership in its industry by educating hundreds of viewers at a time, as well as creating evergreen content that lives on the company blog after the webinar is over. 

“We went from 0 to 75 customers in 23 states, providing services to 170-plus clinical sites, and from 0 to 100,000 virtual meetings a year over Zoom. Most importantly, Zoom enabled people in access-challenged geographies to get mental healthcare that they simply wouldn’t be able to get otherwise,” Cohn said.

Since scaling the business with close to 10,000 Zoom Meetings monthly, the Regroup team has seen skyrocketing revenue growth. Its revenue grew from hundreds of thousands of dollars in 2016 to millions in 2017 and almost quadrupled in 2018. And the team expects that trend to continue.

Check out the full case study here, and if you are ready to deploy and scale a high-quality, intuitive video communications platform across your organization, sign up for a 1-on-1 demo with a Zoom product specialist to learn more.

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