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To Our Valued Customers:
Earlier this week, a security researcher published a blog highlighting concerns with aspects of the Zoom platform. In engaging this researcher over the past 90 days, we misjudged the situation and did not respond quickly enough — and that’s on us. We take full ownership and we’ve learned a great deal. What I can tell you is that we take user security incredibly seriously and we are wholeheartedly committed to doing right by our users.
We are making a number of changes to ensure that we do better. Here is what we’ve already done and plan to do:
Zoom issued an update to our Mac app with the following:
Apple issued an update to ensure that the Zoom web server is removed from Macs, even if the user did not update their Zoom app or deleted it before we issued our July 9 patch. Zoom worked with Apple to test this update, which requires no user interaction.
[Section updated 5:45 am PT, 7/15/19]
Zoom’s July 14 update addresses video on by default. This update applies to Zoom apps running on Mac, Windows, Linux, Chrome OS, iOS (pending AppStore approval), and Android.
Zoom is a platform built around and for our customers and maintaining your trust is paramount. We hope through these ongoing efforts we will regain and rebuild any lost confidence, and build a stronger service for our customers.
Eric S. Yuan
Zoom Founder and CEO