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Zoom Phone is a business phone system that integrates your voice conversations into a single communications experience. But you might be asking: Aren’t there already enough phone options out there? Is there really that big of a difference from one phone technology to the next? Why did Zoom need to release its own cloud phone solution?
All fair questions. The truth is, Zoom saw a gap in how businesses were communicating and how they were deploying and managing their communications solutions. Let’s dig in.
In the current digital landscape, flexibility and agility are paramount to not only the survival but the continued success of a business. As companies spread their reach across the globe to new territories and countries, employees need the ability to work and communicate easily and seamlessly, no matter where they are. The communications needs of employees are evolving, but most organizations aren’t prepared for that evolution.
In the past, IT teams were often forced to cobble together a handful of single-use tools to meet the needs of their employees. Providing the necessary support for all those tools was difficult for IT teams, and employees struggled with using these solutions effectively. Workers around the world were wasting thousands of hours a year just trying to dial an outside line, start a meeting, or share a screen, and the inherent lack of interoperability of these tools with other solutions also didn’t deliver on the promised productivity and efficiency gains.
Zoom’s video-first unified communications platform is able to meet these changing needs of employees around the world, enabling them to communicate and collaborate in real time over video. Zoom’s seamless integration with the solutions that businesses are already using and its rock-solid reliability made it effortless for businesses to implement. And with an easy-to-use interface and robust support, Zoom has quickly become the best-of-breed solution for video communications.
Providing a solution that is architected for modern video communication has been critical to the success of these businesses and continues to aid them in their growth and day-to-day expansion. However, the need for an easy-to-use, secure, voice-based communications solution was unresolved. The team at Zoom recognized this gap in the market and realized that building a reliable, intuitive digital phone solution within the Zoom platform would provide workers with the flexibility, agility, and reliability that they needed so desperately.
We built Zoom Phone because:
Subscribe to the blog to get the next post in this series, “How We Built Zoom Phone,” to understand the architecture of the Zoom platform and Zoom Phone and how it’s designed to change the communications experience for businesses of all sizes.
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