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Its Legacy Service Grew Too Complex, So ViewSonic Turned to Zoom Phone
September 23, 2019 by John Montgomery

For the past 30 years, ViewSonic has been providing innovative digital display solutions to institutions all over the world. The company has managed to stay on the cutting edge of innovation as technology has evolved, providing modern visual solutions to classrooms, businesses, and individuals. With products ranging from zero clients and projectors to interactive digital whiteboards and touchscreen displays, ViewSonic is able to provide a wide range of digital display solutions for a number of industries. 

Headquartered in Brea, California, ViewSonic has steadily expanded its operations to Europe, South America, Mexico, and China. ViewSonic has continued to expand its reach and customer base, and as the company’s communications infrastructure grew, its team members needed a unified communications platform that could reliably connect them with other teams around the globe. 

‘We were looking for quality’

ViewSonic’s team had already experienced the platform’s intuitive design and ease of integration through its strategic partnership with Zoom. “The initial reason we moved to Zoom was that we had a heck of a problem with GoToMeeting, and it’s given us a lot of user issues,” said ViewSonic’s IT system administrator, Billy Lee. “The video is very clear, and the sound is exceptionally clear compared to what we had before.” 

However, Billy and the rest of his team were restricted by the capabilities of their phone service provider. With the explosive expansion of ViewSonic’s business, employees were growing frustrated with the rigidity and complexity of the service they were using. 

“We didn’t have control over our configuration or how our provider processes user requests,” Lee said. “There’s a lot of other little things here and there about the service that we just don’t like.”

As the company continued to expand and frustrations mounted, Lee realized that ViewSonic needed a phone solution that was reliable, efficient, and easy to implement. Lee began working closely with AT&T and RingCentral to find an alternative solution but wasn’t satisfied with the options on the table. “In the end, we weren’t looking for the cheapest solution or the solution with the best price,” Lee said. “We were looking for quality.”

Lee decided to revisit ViewSonic’s reliable video conferencing provider, which offers Zoom Phone as part of its video-first unified communications platform. Lee immediately noticed how easily his team was able to implement Zoom Phone and adopt it. “Normally when we implement new technologies, there is a lot of training and frustration involved,” Lee said. “But implementing Zoom Phone has been very seamless. Our users were able to latch on to Zoom Phone with no issues.” 

‘Phenomenal’ reception for Zoom

Lee says the reception to Zoom Phone’s gradual rollout has been overwhelmingly positive: “The feedback has been phenomenal. We haven’t had any issues with sound quality or connectivity. Whether our users are on their mobile device, laptop, or desktop, everyone has a clear connection with Zoom. We’ve never had a service — especially a cloud-based PBX solution — that gives us the clarity and flexibility that we get from Zoom Phone.” 

As ViewSonic continues its implementation of Zoom Phone, Lee has enjoyed the warm reception of the platform has received among his colleagues. “When you bring in a new solution and the users are happy, it really feels good,” Lee said. “I love this new platform.” 

Read the full case study on how ViewSonic transitioned to Zoom Phone, or schedule a 1-on-1 demo with a Zoom Phone specialist today.