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Day 1 of Zoomtopia 2019 is a wrap! Thank you all for making it such an amazing event.
Zoom CEO Eric S. Yuan kicked off the day with a keynote speech exploring the inspiration for this year’s event, “Gratitude,” and the journey Zoom has taken to become a leader in the unified communications industry. Speaking to that theme of gratitude, Yuan said that the best way to show gratitude is to continue to build a better, smarter service for customers.
“We are grateful for our customer’s support and encouragement, also grateful to our competitors for pushing us to build a better product,” he said.
Yuan was joined on-stage by Zoom CPO Oded Gal, who shared some exciting product and partnership announcements, including new features like reaction and gesture functions in Zoom Meetings and the start of an application development contest that will help build the future of application integrations.
“Our mission at Zoom is to give people the ability to accomplish more,” Gal said. “That is why we are leveraging things like AI and machine learning to remove friction from the user experience and deliver a richer communications experience.”
Some other session highlights from Day 1:
After almost a year of using Zoom, Walmart’s Principal Technical Program Manager Sue Pawlishen and Walmart’s Senior Product Manager Nick Dowd took the stage at Zoomtopia 2019 to share their journey with Zoom, the lessons they learned along the way, and how they are leveraging Zoom to empower their customers. Session highlights included a discussion of what customers expect from their product experience, building trust with end users, and their plans to leverage AI and machine learning to make meetings more efficient and remove friction from the user experience. Some takeaways:
As society has become more interconnected, exciting new trends have begun to shape communication, both at a personal level and a professional level. Zoom’s Product Marketing Lead for Zoom Phone, Niel Levonius, gave attendees a peek at the future of video-first unified communications, breaking down some of the new trends in unified communications and providing a roadmap of where the future of communications is headed. A few takeaways:
Quote: “If it’s all on one app, and it’s easy to use, your customers are probably going to use it. They are not handcuffed to phone, text, video, or chat; they can choose the mode of communication they want to use.”
Creating a great conference room requires more than just great hardware and intuitive video conferencing software. To help users get the most out of their conference room experience, Zoom Rooms Product Marketing Manager Esther Yoon sat down with Jon Schramm, a Workplace Designer at Herman Miller, and Geno Zaharie, a Senior Global Alliance Manager at Logitech, to discuss how creating a great experience requires both conference room design and correct hardware placement. Some takeaways:
Quote: “Taking a step back as an IT leader and really thinking about what your employees will be using rooms for and how they are using them will help you create the best conference room experience.”
With major challenges that include broadcasting The Olympics in 21 languages and updating more than 300 conference rooms across their organization, the IT teams at Discovery are able to deliver success on a massive scale. Discovery’s Global Vice President of Technical Workforce Jill Porubovic joined us for a deep-dive on how Discovery’s IT teams are able to handle such large projects and deliver exceptional results each time. Some takeaways:
Quote: “Sometimes you put a product in place, and you don’t notice the impact until it smacks you in the face. That happened to me when I joined a meeting on a different video conferencing platform, and video wasn’t enabled for any of the attendees. It felt strange, and it’s not how we do things here at Discovery.”
For today’s tech companies, implementing best-of-breed solutions is key to driving success and giving employees the freedom and capabilities they need to drive productivity. Zoom CIO Harry Moseley sat down with Diya Joly, CPO at Okta, Paul Chapman, CIO at Box, and Yousuf Khan, CIO at Moveworks, to discuss how these industry leaders recognize and implement best-of-breed solutions in their own organizations. Some key takeaways:
Quote: “The slowest rate of change that we will ever experience is the rate of change we are currently experiencing.”
With Zoom’s numerous features, users should know how to use these useful capabilities to get the most out of their video conferencing experience. In this session, Customer Success Manager Emily Nguyen and Senior Sales Engineer Kevin Nguyen went over a number of useful tips and tricks for end users, including how to get the best experience with a virtual background, how to leverage transcription to create a better user experience, and how to easily identify issues during meetings. Some takeaways:
Quote: “I do training sessions all the time, and when I’m doing trainings, I don’t like to look at my own image because it can trip me up. Hiding your personal video stream makes it easier to focus on your attendees, concentrate on what you’re saying, and avoid slip-ups.”
“Fast-forward to 2035: You can use Zoom to talk to anyone in the world. And that experience will be much richer than just face to face. When someone shakes your hand, you can feel their hand. When you give a hug, you can feel the hug. When you speak English, it will automatically be translated into a language people can understand. In the future, you’ll even be able to share a cup of coffee over video conference. This is the future of video communications.” — Eric S. Yuan, Zoom CEO
“The slowest rate of change that we will ever experience is the rate of change we are currently experiencing.” — Paul Chapman, CIO at Box
“Everyone’s days are full of meetings, and it used to be that you had to choose between attending a meeting and staying out of the loop. But with the addition of new features and capabilities, associates have access to the information in these meetings they need to make important decisions.” — Sue Pawlishen, Walmart’s Principal Technical Program Manager
A couple of sessions to put on your calendar for Wednesday’s Zoomtopia activities:
Zoom Chat, Connecting Your Team With Workstream Collaboration, 11 a.m. PT – Join us for a deep-dive on how to make your organization more productive with Zoom Chat and why workstream collaboration is so important to driving employee success and agility. This session will include an in-depth look at the latest features available for Zoom Chat and give you a sneak peek at our roadmap for the platform and the future of workplace communications.
Zoom’s Favorite Room Setups: From Executive Offices to Large All-Hands Training Rooms, Noon PT – Whether it’s a large training room, an executive office, or a huddle space, Zoom’s video conferencing technology can create an amazing conference room experience in any conference room. In this session, Zoom’s Solution Architect JayJay Kim will go over the hardware options for different types of Zoom Rooms and other important considerations, such as design, layout, and managing light and acoustics.
Driving Cultural Transformation with Zoom, 1 p.m. PT – By offering a video-first communications approach, tons of useful features, and a simplified communications infrastructure, Zoom’s unified communications platform is driving a culture change in businesses around the globe. Join us for this session to hear how Zoom’s platform can help your company become more collaborative and drive the right cultural changes to create a more inclusive, tighter-knit workplace.
See everyone on Day 2 of Zoomtopia 2019, and don’t forget the celebration of happiness music event to wrap it all up!