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Zoom Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Meeting Solutions
February 7, 2020 by Gary Chesnutis

Zoom was founded on delivering happiness to our customers, and for us, there’s no greater measure of success than customer satisfaction. We’re continuously humbled by the appreciation our customers show for our video-first unified communications platform. And that’s why we’re extremely honored to announce that Zoom was recognized as a 2020 Gartner Peer Insights Customers’ Choice for Meeting Solutions based on user reviews!

This marks the third consecutive time that Zoom has been honored as a Gartner Peer Insights Customers’ Choice for our video communications solutions.

Gartner Peer Insights ranks organizations on end-user reviews and ratings. Criteria used by Gartner to select the awarded organizations include having at least 50 published reviews and an average overall rating of 4.2 stars or higher on Gartner Peer Insights. Zoom received more than 2,000 reviews in the last 12 months (we have more than 5,300 overall) and an average overall rating of 4.6 out of 5 stars as of January 30, 2020.

Our customers’ ratings stem from a year in which our engineering team delivered more than 300 platform innovations, none of which would have been possible without the feedback from our customers. From creating a better cloud phone solution in Zoom Phone to integrating all your business-critical applications to transforming the conference room experience, everything we do is driven by the desire to deliver business value through reliable, easy-to-use communications solutions.

“The success of our customers is what makes Zoom successful,” says Eric S. Yuan, Zoom’s founder and CEO. “We’re humbled to be rated so highly by our customers on Gartner Peer Insights and believe such an achievement validates all the hard work and dedication we’ve put into building the most robust and user-friendly unified communications platform. We will continue to work hard delivering happiness to our customers every day and extending value to their teams and businesses.”

Here’s what some Zoom customers are saying on Gartner Peer Insights:

“Wе usе Zооm fоr аll оf оur tеlеcоnfеrеncіng nееds. Wе stаrtеd usіng іt wіthіn оur sаlеs dеpаrtmеnt аnd thеn еxtеndеd thе usе tо thе еntіrе оrgаnіzаtіоn. Prіоr tо Zооm, wе trіеd а numbеr оf оthеr sеrvіcеs, but Zооm’s еаsе оf usе аnd hіgh-quаlіtу cаlls іn vаrуіng bаndwіdth аrеаs mаdе іt а pеrfеct mаtch.” — Marketing Specialist in the Services Industry

“Many of our international clients were unable to dial into UK based teleconference lines, traditional solutions from our telecoms provider were going to be pricey, Zoom offered a free trial, as soon as we tried it the benefits became immediately clear.” — Product and IT Manager in the Media Industry

“After researching extensively for means of reliable and robust communication, we, collectively as an organization, came to the conclusion that Zoom should be the go-to tool. Zoom Meetings is compatible with any operating system that is out there and offers a wide variety of features and functions for the average user. The tool is user friendly through everything and, hence, there is no additional cost for purchasing training material or such. Zoom is currently being used across the organization without any sort of complications whatsoever.” — Consultant in the Services Industry

Sсrееn shаrіng аnd drаwіng аrе smооth аnd соnvеnіеnt. I wаs аlsо іmрrеssеd by hоw quісk аnd еаsy іt swіtсhеs bеtwееn рrеsеntеrs аnd lеts yоu gеt vеry sресіfіс аbоut whісh sсrееns/аррs yоu аrе shаrіng. I lіkе tо wоrk wіth twо mоnіtоrs, but іt wаs vеry еаsy tо shоw my vіеwеrs оnly whаt I wаntеd thеm tо sее аnd thеn swіtсh оvеr, аllоwіng mе tо tyре dіrесtly аnd tаkе оvеr а соllеаguе оr сlіеnt’s sсrееn tо sрееd thіngs аlоng. — Product Manager in the Finance Industry

Read more Zoom reviews here, or share your own Zoom story on Gartner Peer Insights! If you’d like to see why our customers love Zoom, sign up for a personalized 1-1 demo with a Zoom product specialist today!

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The Gartner Peer Insights Customers’ Choice Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.