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In-person training is one of the most effective ways to onboard new employees and get them up to speed on your company, processes, and teams so they can start contributing quickly. But that’s not easy in this time of social distancing, office closures, and widespread work-from-home mandates, and many organizations must learn how to effectively deliver this critical training on the fly. And Zoom is no exception!
Every month, Zoom hosts “Basecamp” — a four-day live training for new hires at HQ in San Jose, California, or at our Denver office. It’s designed to immerse new Zoomies into the organization. Topics include best practices, product training, and tools training, as well as the opportunity to network and socialize with new coworkers.
But last month, Zoom’s sales enablement team transformed this in-person training to a 100% virtual session using only Zoom technology. This new format allowed the team to create an interactive, informative, and engaging training that the participants loved.
Zoom sales enablement pros Mike Fisher and Heidi Kalmar, who led concurrent Basecamp training sessions in the U.S. and Europe, have compiled their learnings to help others who might need to quickly pivot their training plans. Here are their best practices for transforming in-person training into engaging virtual training using Zoom.
Zoom is an amazing technology for hosting virtual events! It allowed our own sales enablement team to create a very similar experience to what new hires have experienced past Basecamps. The agenda was packed with breakout sessions, active workshops, Q&A, whiteboarding, moderated sessions, panelists, and group collaboration.
Here are some ways the team used Zoom Meetings for Virtual Basecamp and some best practices to ensure an impactful training experience for new hires.
Zoom’s typical in-person Basecamp training is delivered 8 hours a day, over four days. Virtual Basecamp, however, had to be structured in a way that enabled participants to learn, retain information, and be engaged. That meant breaking up the agenda into digestible chunks.
Consider these scheduling tips:
Zoom ensures you can flexibly integrate and screen-share content. Our platform allows you to share pre-recorded video clips and PowerPoint presentations, demo live products, whiteboard key points, and annotate slides to reinforce importance as you present. Some best practices when designing your content:
It takes a lot of effort to transform an in-person training to 100% virtual, but it takes perhaps even more effort to ensure that the information is sinking in and being retained. Our sales enablement team put A LOT of hard work into retention and engagement for Virtual Basecamp:
The best part of in-person training is the opportunity to not only meet other new hires but also network with your extended teams. Helping new employees build relationships, creating a sense of team and community and allowing them to interact in a social setting, is all part of creating lasting and meaningful relationships.
But don’t worry! That can still be accomplished using Zoom in a virtual training:
Working from home or attending a virtual training can be difficult. Concerns around engagement, participation, difficulty in delivering the right messages, and retention of information are all relevant. With the help of Zoom, you too can take in-person training and turn it into a 100% virtual and engaging reality!
But don’t just take it from us! Learn how a Zoom customer shifted its in-person onboarding training to virtual training in our April 2 webinar, “How HubSpot Moved Their New Hire Onboarding Online.”
Ready to host your next great online training? Contact a Zoom product specialist today to learn how video communications can elevate remote digital training. For additional tips on hosting other virtual events, check out our blog, “Best Practices for Hosting a Digital Event.”