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Like most industries, banking is no stranger to a growing demand for digital customer experience (DCX). DCX efforts are focused on enabling customers to engage across any channel, such as voice, text, and video, at any time. DCX strategies, though, are about more than just adding new interaction channels. Rather, they involve the application of […]
Cloud video conferencing adoption has gone mainstream, with 42.9% of organizations with more than 2,500 now using it, according to Nemertes’ recent study of visual communications and collaboration among more than 500 companies. Adoption among financial services organizations is even higher, with 52.2% now using cloud video conferencing as an alternative to on-premise platforms. Cloud […]