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Like most industries, banking is no stranger to a growing demand for digital customer experience (DCX). DCX efforts are focused on enabling customers to engage across any channel, such as voice, text, and video, at any time. DCX strategies, though, are about more than just adding new interaction channels. Rather, they involve the application of […]
This blog appeared in its original form on https://mindmaven.com/blog. Ever had the painful experience of sending (what you thought was) a well-meaning check-in email only to have it blow up in your face when your message was completely misconstrued? Most of us have been there and know what comes next: Time wasted attempting to eliminate […]
Cloud video conferencing adoption has gone mainstream, with 42.9% of organizations with more than 2,500 now using it, according to Nemertes’ recent study of visual communications and collaboration among more than 500 companies. Adoption among financial services organizations is even higher, with 52.2% now using cloud video conferencing as an alternative to on-premise platforms. Cloud […]
Astia transforms the way today’s businesses are funded. In particular, our organization levels the playing field for women-led, high-growth startups by giving them access to networks, expertise, and funding. The organization has been in existence for 20 years, beginning as the first incubator in San Francisco for women-led businesses and becoming an investor in women-led […]
Small businesses face big challenges. We know. Not too long ago we were one of those small businesses. But small businesses are also in a unique position to thrive in today’s business environment. Technology has created a world where things change fast. Very fast! While these constant changes can leave some larger companies scrambling to […]
We host a lot of webinars and online events here at Zoom and we get a lot of questions about best practices. Here’s a breakdown on the top 5 questions that we’ve been hearing lately. And if you don’t see what you need to know here, register at zooom.us/events or zoom.us/livetraining to join us and […]
Warning: This is not just another article on effective communication in the workplace. Those articles can be real snooze fests. This article is totally different. We’ve brought together research, trends and personal experience to bring you the absolute best roundup of effective communication strategies. These strategies are not only unique, but can also be implemented […]
There is a shift in the workplace. According to the State of the Remote Work, 52% of employees work from home at least once per week. There’s an obvious uptick in employees’ expectation for flexibility, and with that comes a change in the tools and services we need for success. Specifically, companies are increasing investment […]
As an analyst in the business video space I am getting a recurring trend of questions from enterprise Skype for Business video customers in the wake of the big Microsoft Teams announcement. Here are some of the more common areas of concern/confusion and what I’ve been hearing from users. What’s the deal with Microsoft Teams […]