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Posts in ‘Customer Experience’ Category

Here at Zoom, nothing is more important to us than the happiness and satisfaction of our customers. We always make sure to read through user reviews and ratings to see what’s working well with our customers, as well as what our customers want to see from us in the future. While we often say that […]

Battle of the Communications Platforms: A Data-Based Knockout
February 7, 2018

Check out Zoom’s case study on Big Bang ERP, a boutique consulting company that helps businesses implement and manage their cloud-based ERP (Enterprise Resources Management) and CRM (Customer Relationship Management) systems. Before Zoom, Big Bang ERP used a combination of other services, which was often unreliable and difficult to use. Being a global company with […]

Big Bang ERP Overhauls their Global Communications with Zoom
January 18, 2018

Editor’s Note: We receive a lot of awesome letters from our customers, but this one really takes the cake! Please see below for a first hand account of how Zoom saved the day in a high stakes, high stress meeting situation. Dear Zoom, I normally don’t review products or services, let alone write to a […]

Customer Voices: Zoom Saved my Meeting!
December 18, 2017

NPS (Net Promoter Score) is a measure of customer happiness, and nothing brings us more pride and joy than our customers’ happiness. If you’ve spent any time around a Zoomie, you’ve probably heard us talk about our NPS a few times. Well, get ready to hear this acronym a lot more because our score has […]

From Better to Best: Zoom NPS Jumps to 72
December 7, 2017

Check out our video case study on Medallia’s use of Zoom, featuring their CIO Ashwin Ballal and global head of AV and collaboration Hamilton Gordon. Medallia is an enterprise software-as-a-service company that provides customer experience management tools. Before Zoom, Medallia had not standardized on one communications solution, and instead relied on a fragmented hodgepodge of […]

Video Case Study: Medallia
November 27, 2017

Check out the latest CXOTalk, where host Michael Krigsman interviews Zoom customer Gwen Becknell, Senior Director, Employee Experience and Support at HP. In this podcast, Gwen and Michael discuss how to improve the relationship between IT and consumers of IT services in the business by improving the service experience. In particular, they cover how IT […]

Zoom Customer HP Talks IT/User Relationship on CXOTalk
November 15, 2017

Today is the big day: Zoomtopia 2017! Here’s what you need to know and go… Live Stream Zoomtopia, Zoom’s first annual user conference, highlights the future of collaboration through seminars, interactive breakout sessions, and panel discussions. Throughout the day, customers will learn from the Zoom team and each other in structured educational sessions and unstructured […]

Zoomtopia 2017 is Here! Live Stream & Product Announcements
September 25, 2017

Check out Zoom’s new Case Study: Breaking the Cycle of Poverty, a firsthand account of how Zoom’s meeting and webinar technology has opened doors for a non-profit organization, Students Rising Above, and the students it serves. Students Rising Above (SRA) is an organization that provides educational and professional support to low income, first generation college […]

Case Study: Zoom & SRA Breaking the Cycle of Poverty
September 5, 2017

It’s no secret that Zoom has developed a partnership with our friends at Zendesk over the past couple of years. We created an awesome integration with them called Zoom For Zendesk, which empowers customer success and support teams with instant Zoom meetings right from the Zendesk interface. But did you also know that Zendesk is also […]

Video Case Study: Zendesk
August 15, 2017