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Posts in ‘Customer Experience’ Category

“When my son was nine, he was diagnosed with Leukemia. At the toughest time of his life, he needed to be with his friends the most, but he was stuck at home going through treatment,” recalls Len Forkas. “So we were able to connect with his classmates using Logitech cameras and laptop computers. You should […]

Hopecam Connects Children To Life
May 21, 2019

Today it seems there is never enough time to get everything done. Regardless of where you are or how much prep time you have, Zoom can help you make every meeting a success. Check out these game-changing features you may not know about to help you get more out of your Zoom Meetings—even with that […]

Top 3 Zoom Game Changers You May Not Know
January 7, 2019

Check out our newest video case study on 21st Century Fox. This quick (<2 min) video covers a lot! Zoom is used across the 40,000-employee organization, top to bottom, on both the creative and business sides of the company. 21st Century Fox was looking for a communications solution that could support their end-to-end creative process. […]

Zoom Case Study: 21st Century Fox Makes Video Magic
June 6, 2018

Here at Zoom, nothing is more important to us than the happiness and satisfaction of our customers. We always make sure to read through user reviews and ratings to see what’s working well with our customers, as well as what our customers want to see from us in the future. While we often say that […]

Battle of the Communications Platforms: A Data-Based Knockout
February 7, 2018

Check out Zoom’s case study on Big Bang ERP, a boutique consulting company that helps businesses implement and manage their cloud-based ERP (Enterprise Resources Management) and CRM (Customer Relationship Management) systems. Before Zoom, Big Bang ERP used a combination of other services, which was often unreliable and difficult to use. Being a global company with […]

Big Bang ERP Overhauls their Global Communications with Zoom
January 18, 2018

Editor’s Note: We receive a lot of awesome letters from our customers, but this one really takes the cake! Please see below for a first hand account of how Zoom saved the day in a high stakes, high stress meeting situation. Dear Zoom, I normally don’t review products or services, let alone write to a […]

Customer Voices: Zoom Saved my Meeting!
December 18, 2017

NPS (Net Promoter Score) is a measure of customer happiness, and nothing brings us more pride and joy than our customers’ happiness. If you’ve spent any time around a Zoomie, you’ve probably heard us talk about our NPS a few times. Well, get ready to hear this acronym a lot more because our score has […]

From Better to Best: Zoom NPS Jumps to 72
December 7, 2017

Check out our video case study on Medallia’s use of Zoom, featuring their CIO Ashwin Ballal and global head of AV and collaboration Hamilton Gordon. Medallia is an enterprise software-as-a-service company that provides customer experience management tools. Before Zoom, Medallia had not standardized on one communications solution, and instead relied on a fragmented hodgepodge of […]

Video Case Study: Medallia
November 27, 2017

Check out the latest CXOTalk, where host Michael Krigsman interviews Zoom customer Gwen Becknell, Senior Director, Employee Experience and Support at HP. In this podcast, Gwen and Michael discuss how to improve the relationship between IT and consumers of IT services in the business by improving the service experience. In particular, they cover how IT […]

Zoom Customer HP Talks IT/User Relationship on CXOTalk
November 15, 2017