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Posts in ‘Customer Experience’ Category

Here at Zoom, “Delivering Happiness” is a core value across the company. Our Customer Success (CS) team is at the forefront of this effort via daily interactions with thousands of customers. A key component to that is Zoom’s own unified communications platform and how it enables our teams to deliver a premium customer experience.   As […]

How Our Customer Success Team Uses Zoom to Deliver Happiness
July 25, 2019

Astia transforms the way today’s businesses are funded. In particular, our organization levels the playing field for women-led, high-growth startups by giving them access to networks, expertise, and funding. The organization has been in existence for 20 years, beginning as the first incubator in San Francisco for women-led businesses and becoming an investor in women-led […]

Zoom Helps Enable Astia to Fund, Support Women-Led Businesses
July 10, 2019

“When my son was nine, he was diagnosed with Leukemia. At the toughest time of his life, he needed to be with his friends the most, but he was stuck at home going through treatment,” recalls Len Forkas. “So we were able to connect with his classmates using Logitech cameras and laptop computers. You should […]

Hopecam Connects Children To Life
May 21, 2019

Today it seems there is never enough time to get everything done. Regardless of where you are or how much prep time you have, Zoom can help you make every meeting a success. Check out these game-changing features you may not know about to help you get more out of your Zoom Meetings—even with that […]

Top 3 Zoom Game Changers You May Not Know
January 7, 2019

Check out our newest video case study on 21st Century Fox. This quick (<2 min) video covers a lot! Zoom is used across the 40,000-employee organization, top to bottom, on both the creative and business sides of the company. 21st Century Fox was looking for a communications solution that could support their end-to-end creative process. […]

Zoom Case Study: 21st Century Fox Makes Video Magic
June 6, 2018

Here at Zoom, nothing is more important to us than the happiness and satisfaction of our customers. We always make sure to read through user reviews and ratings to see what’s working well with our customers, as well as what our customers want to see from us in the future. While we often say that […]

Battle of the Communications Platforms: A Data-Based Knockout
February 7, 2018

Check out Zoom’s case study on Big Bang ERP, a boutique consulting company that helps businesses implement and manage their cloud-based ERP (Enterprise Resources Management) and CRM (Customer Relationship Management) systems. Before Zoom, Big Bang ERP used a combination of other services, which was often unreliable and difficult to use. Being a global company with […]

Big Bang ERP Overhauls their Global Communications with Zoom
January 18, 2018

Editor’s Note: We receive a lot of awesome letters from our customers, but this one really takes the cake! Please see below for a first hand account of how Zoom saved the day in a high stakes, high stress meeting situation. Dear Zoom, I normally don’t review products or services, let alone write to a […]

Customer Voices: Zoom Saved my Meeting!
December 18, 2017

NPS (Net Promoter Score) is a measure of customer happiness, and nothing brings us more pride and joy than our customers’ happiness. If you’ve spent any time around a Zoomie, you’ve probably heard us talk about our NPS a few times. Well, get ready to hear this acronym a lot more because our score has […]

From Better to Best: Zoom NPS Jumps to 72
December 7, 2017