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Posts in ‘Customer Experience’ Category

Check out the latest CXOTalk, where host Michael Krigsman interviews Zoom customer Gwen Becknell, Senior Director, Employee Experience and Support at HP. In this podcast, Gwen and Michael discuss how to improve the relationship between IT and consumers of IT services in the business by improving the service experience. In particular, they cover how IT […]

Zoom Customer HP Talks IT/User Relationship on CXOTalk
November 15, 2017

Today is the big day: Zoomtopia 2017! Here’s what you need to know and go… Live Stream Zoomtopia, Zoom’s first annual user conference, highlights the future of collaboration through seminars, interactive breakout sessions, and panel discussions. Throughout the day, customers will learn from the Zoom team and each other in structured educational sessions and unstructured […]

Zoomtopia 2017 is Here! Live Stream & Product Announcements
September 25, 2017

Check out Zoom’s new Case Study: Breaking the Cycle of Poverty, a firsthand account of how Zoom’s meeting and webinar technology has opened doors for a non-profit organization, Students Rising Above, and the students it serves. Students Rising Above (SRA) is an organization that provides educational and professional support to low income, first generation college […]

Case Study: Zoom & SRA Breaking the Cycle of Poverty
September 5, 2017

It’s no secret that Zoom has developed a partnership with our friends at Zendesk over the past couple of years. We created an awesome integration with them called Zoom For Zendesk, which empowers customer success and support teams with instant Zoom meetings right from the Zendesk interface. But did you also know that Zendesk is also […]

Video Case Study: Zendesk
August 15, 2017

Excitement, education, and boundless wonders await you at Zoomtopia, Zoom’s first annual user conference! Zoomtopia, which will be held in San Mateo, CA on September 26th, will highlight the future of collaboration through seminars, interactive breakout sessions, and panel discussions. Topics covered include effective meetings, the workplace of the future, embedding Zoom into workflows, and IT […]

Announcing Zoomtopia: A Celebration of Our Customers
July 19, 2017

IT professionals from around the world rate technology solutions on Gartner Peer Insights. Free of any vendor influence, this site gives a detailed perspective and firsthand experiences from frontline experts who have chosen and implemented a wide range of solutions. It is hosted and verified by Gartner, the trusted analyst firm that delivers technology research to global […]

Zoom is Top Rated Meeting Solutions (Web Conferencing) Service on Gartner Peer Insights
April 3, 2017

When you have a strong opinion about something, you want to share it with the world. You want to warn others of bad experiences and help them discover great experiences. It’s part of our hardwiring as social creatures. That’s why sites such as Yelp and Rotten Tomatoes are so popular: they tap into our natural […]

Don’t Hide Your (Zoom) Love Away
November 9, 2016

Two weeks ago, Zoom traveled to Orlando for the Gartner Symposium/ITxpo. At the conference we hosted a presentation “CIO Discussion: Streamline your Collaboration Stack,” where we heard from our customers Versartis Inc. (pharmaceuticals) and Cvent (event management software). Our President, David Berman, sat down with Versartis CIO, Todd Dekkinga, and Cvent SVP and CIO, Pradeep Mannakkara, to […]

Recording & Recap: CIO Discussion at Gartner
November 1, 2016

Your business and the work you do is important, critically important. You know this, we know this, and you should know that we know this 🙂 You understand. This is why we take a strong User-Focused UX approach to running our business — from product development all the way through to our customer service and […]

Meet From Literally Anywhere: Zoom Virtual Background
September 23, 2016