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Like most industries, banking is no stranger to a growing demand for digital customer experience (DCX). DCX efforts are focused on enabling customers to engage across any channel, such as voice, text, and video, at any time. DCX strategies, though, are about more than just adding new interaction channels. Rather, they involve the application of […]
As a sovereign wealth fund that manages the foreign reserves of Singapore’s government, GIC Private Limited is in the business of providing a financially secure future for Singapore. Specializing in long-term investments, GIC Private Limited invests in market equities, real estate, bonds, and other markets to supplement the development and growth of Singapore’s infrastructure, including […]
Today Zoom announced that HSBC, one of the world’s largest banking and financial services organisations, will standardize on Zoom. With licenses available for over 290,000 users and Conference Room Connectors to over 5,500 hardware endpoints, this enterprise-wide deployment represents both Zoom’s largest account sold by initial revenue and a new phase of modern communication and […]
Note: This blog was modified 4/6/20 with an updated encryption reference. Cloud video conferencing adoption has gone mainstream, with 42.9% of organizations with more than 2,500 now using it, according to Nemertes’ recent study of visual communications and collaboration among more than 500 companies. Adoption among financial services organizations is even higher, with 52.2% now […]
Check out our case study on DBO Partners, a boutique investment bank that focuses on mergers and acquisitions, private placements, and general advisory assignments across a broad range of sectors. Founded in 2012 by Morgan Stanley veterans, the senior partners have executed over $500 billion in M&A transactions across every major industry. The firm used […]
Yesterday Morgan Stanley recognized Zoom as one of its exceptional technology partners with a CTO Innovation Award in the digital category at its 19th TechWeek and CTO Innovation Summit in Palo Alto, California. Zoom received the award for its video-first unified communications platform. “Consistent, frictionless, business-grade video conferencing and collaboration is a challenge in the Financial […]
Note: This blog was modified 4/6/20 with an updated encryption reference. Today Zoom announced that we have partnered with OpenExchange to provide a new joint video conferencing solution designed exclusively for financial services organizations. Zoom, the leading provider of cloud video communications, and OpenExchange, the trusted video exchange for financial services, have created a strong […]