How World Fuel Services Cut Costs by Migrating to the Cloud & Deploying Zoom Phone
In an effort to modernize and reduce costs, many organizations have transitioned to a cloud-based business phone system that offers improved flexibility, agility, and reliability. However, making that transition can seem like a daunting process, especially for businesses that have a complex or outdated communications infrastructure.
In a webinar recently hosted by Zoom, World Fuel Services (WFS) Senior IT Leader Julio Pereira and Voice/Video Network Engineer Vincenzo Calabrese told us that the benefits of moving to a cloud phone solution easily justify the migration.
They joined Zoom Phone expert Colby Nish to discuss WFS’s journey to Zoom Phone, the cost savings that come with a VoIP phone system, and the many other benefits the company has experienced as a result of its cloud phone migration.
Challenges of an outdated office phone system
As one of the largest fuel service providers on the planet, World Fuel Services requires a robust and reliable communications infrastructure to communicate with teams on the road, at remote oil fields, and with their teams and engineers on ships, planes, and roads around the world.
However, WFS’s legacy PBX systems were hindering those communications because:
- There were so many: WFS has grown through several mergers, and the company accumulated a number of disparate phone solutions it could not adequately support.
- They couldn’t serve global teams: With over 5,000 employees across 200 sites around the world, WFS needed a phone solution that could meet a wide range of use cases, including reliability in low-bandwidth areas and the ability to integrate with numerous hardware and software solutions.
- They were costly, outdated & on-premise: WFS’s legacy phone system required significant capital investment to maintain, with expensive service contracts, maintenance, and on-premises management driving up costs.
Switching to a cloud-based phone system
After making the switch to Zoom for video conferencing and experiencing the power of the platform, WFS sought to move its legacy business phone system to Zoom Phone. Pereira and Calabrese shared a number of benefits, including:
- Improved agility: By switching to Zoom Phone, WFS’s IT teams can more easily provision licenses and phone numbers while reducing their management of on-premises systems, allowing them to move more quickly and provide better support.
- Unparalleled reliability: With Zoom Phone’s global data centers, WFS can ensure business continuity and connectivity, even if certain sites experience outages related to extreme weather or are in remote locations.
- Cost savings: Switching to Zoom Phone allowed WFS to save significantly on training, travel, unplanned costs related to infrastructure, service contracts, and maintenance.
- On-demand flexibility: Zoom Phone supports a number of devices, which allows WFS’s teams to use the device of their choosing, whether it be a desk phone, computer, or mobile phone.
- Local management: With the ability to assign system admins and manage the platform via the Zoom Phone portal, WFS’s global teams can manage their own local phone system and make changes that fit their needs.
- Fast and effective troubleshooting: Admins can quickly and easily troubleshoot issues by visiting the Zoom Phone Dashboard, which allows admins to dig into the granular details of each call, including connectivity throughout the call, what type of device the call was made on, and the strength of the user’s connection.
- Actionable insights: WFS leverages Zoom Phone Dashboard data and usage stats to provide better services for employees. This could mean, for instance, providing more softphones or building out additional conference areas, whatever the data shows that its users need.
- Consistency in the user experience: Because WFS implemented Zoom Phone alongside the rest of Zoom’s unified communications stack, employees were familiar with the platform and found that Zoom Phone provided a consistent user experience and was just as easy to use.
Migrate to the cloud and consolidate
For World Fuel Services, consolidating its business phone system and meetings onto one innovative cloud collaboration platform has been a game-changer. Using Zoom Phone in combination with Zoom Meetings and Zoom Rooms has created a culture of seamless communication and markedly helped its bottom line.
To learn more about how WFS is using Zoom to eliminate friction in the user experience, reduce costs, and drive employee success, view the on-demand webinar:
Or sign up for a customized 1-on-1 demo with a Zoom product specialist to begin migrating to the cloud today!