Note: This blog was modified 4/7/20 with an updated encryption reference.

Financial Industry Regulatory Authority (FINRA) protects America’s investors by making sure the broker-dealer industry operates fairly and honestly. It is a not-for-profit organization authorized by Congress to enforce high ethical standards, bring the necessary expertise to regulation, and enhance market integrity.

The main requirement for the IT team at FINRA was to find an easy-to-use video communications solution. For the C-level executives, it was crucial that the platform is secure due to the nature of confidential materials that FINRA handles.

“We were looking at about five different platforms, and we liked Zoom because it fits our security profile,” said Raj Pillai, director for FINRA. Zoom allows FINRA to maintain a high-security posture by working closely with their information security team and ensuring that FINRA’s customers are safe to access the service from any device, in any location.

“Maintenance, software and hardware upgrades, patching – we don’t do these things anymore. At the capacity that Zoom gave us, it’s not even imaginable to create our own data center,” said Pillai.

Being flexible with employee schedules and giving them an opportunity to work remotely is important for FINRA. “We should be able to deliver a technology solution, where people can work from wherever they want, and Zoom provides this niche for us,” said Pillai.

Watch the video case study here:

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