Chief Operating Officer

New Report: Starting Our Diversity, Equity, and Inclusion Program at Zoom

New Report: Starting Our Diversity, Equity, and Inclusion Program at Zoom

Zoom formally launched our Diversity, Equity, and Inclusion (DEI) program in the summer of 2020. It was important to take an honest look at our organization and all the ways we could drive meaningful change internally and externally. 

The fact that the program launched at the intersection of a global pandemic as well as widespread social and cultural unrest made such an undertaking all the more relevant — and urgent. Additionally, Zoom experienced massive growth over the past two years, growing from just over 2,000 employees to almost 7,000 today. Our company identity evolved as our hiring accelerated.

It was imperative to focus on empowering employees to be their authentic selves, further building accessibility and inclusivity into our products, and restructuring internal systems, processes, and policies to be more equitable.

Through all of this work, we were able to clarify our DEI approach and priorities for Zoom in the context of today’s pressing global challenges and longstanding systemic barriers to diversity, equity, and inclusion. Zoom’s entire platform is designed to bring people together, and people remain at the center of our DEI efforts.

Our DEI focus areas

We built our DEI program on four focus areas to guide us on our evolving journey:

  1. Workforce focuses on being intentional about seeking out a diverse pool of candidates to join Zoom, and on making fairness and equity central to the processes for evaluating those candidates.
  2. Workplace focuses on assessing and enhancing how it feels to work at Zoom for every employee.
  3. Marketplace centers on how we make our products and platform more inclusive by examining our go-to-market strategy and identifying ways to grow revenue and market share through intentional DEI efforts.
  4. Community, in partnership with Zoom Cares, our social impact arm, focuses on how we use our financial resources, product, brand equity, and voice to help make the world more equitable.

At the center of each of these focus areas are people. Zoom has worked to deliver happiness to users from the beginning, and our DEI program simultaneously augments that work by empowering our employees to show up as their authentic selves every day.

As we look toward the future, we will continue to focus on making Zoom a more diverse, equitable, and inclusive organization and driving meaningful change for real people, their communities, and the world.

Read our first DEI report

We’ve documented some of our progress in our inaugural DEI report. In reflecting on where we are, we are encouraged. But DEI will always be a work in progress at Zoom, and we’re committed to learning and growing to drive change at Zoom that helps to combat broader systemic issues.

We look forward to continuing to advance our global DEI efforts and sharing more with you along the way. 

Download the report

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