Head of Global Services

Zoom Announces Enhanced Hardware, Integrator Partner Programs

Zoom Announces Enhanced Hardware, Integrator Partner Programs

Zoom is excited to announce that we are enhancing our hardware and integrator partner programs, which help our customers around the world get the most out of Zoom’s unified communications platform. 

Established in 2018 to help customers implement the best hardware and streamline the deployment of Zoom Rooms and other Zoom products, these programs provide a robust ecosystem of value-added partners to help our customers adopt, deploy, and leverage Zoom solutions.

Zoom’s Hardware Partner Program

The Hardware Partner Program creates a broad ecosystem of products that are certified to work with Zoom and help customers achieve a reliable and seamless communications experience. This program is designed to give Zoom users more choices and provide new avenues for partners to showcase their products and equip customers with effective hardware solutions.

Updates to the program

Zoom’s Hardware Partner Program will now offer hardware partners the opportunity to demonstrate interoperability to businesses and value-added resellers. This program will utilize third-party labs that are certified by Zoom to complete objective product testing on behalf of our customers, with all testing fees payable directly to the lab. After the product passes objective testing, Zoom’s engineering and hardware teams will perform subjective testing to ensure optimal performance and seamless interoperability. Once the product has passed both tests, it will receive a “Zoom Certified” badge to indicate it as a high-quality hardware solution with Zoom. This program currently supports USB camera and speakerphone solutions, as well as Zoom Phone hardware. 

The Zoom Certified Integrator Program

Designed to connect our customers to trusted AV professionals during the implementation process, the Zoom Certified Integrator Program offers AV integrators the knowledge and best practices they need to create a seamless customer experience. By providing value-added services such as design, deployment, and management for Zoom Rooms, our certified integrator partners ensure Zoom customers get up and running faster with top-tier video communications experience. 

Updates to the program

To ensure that our certified integrators continue to meet the high standards we set for them, Zoom is launching our Certified Integrator Recertification process. This process guarantees that our integrator partners are equipped with the most up-to-date knowledge they need to provide the highest-quality Zoom Rooms and deliver customer happiness. Requirements for the Certified Integrator Recertification process include an active Zoom University certificate, a Zoom Rooms Project Design review, and Zoom Rooms customer satisfaction feedback. 

Zoom’s Certified Integrator Program is also adding a tier system. This system recognizes Zoom-certified integrators that excel in designing and installing Zoom Rooms, which enables top integrator partners to distinguish themselves from the competition. Additional benefits for integrators include website promotion, access to beta testing, stronger engagement with the Zoom team, and more educational opportunities.

Join today

With these updates to our Certified Integrator and Hardware Partner programs, Zoom further enables its partners to deliver quality video communications experiences to our joint customers around the world. 

If you’re looking to become a technology partner and get your product Zoom certified, visit Zoom Partners. If you’re looking to become a Zoom Certified Integrator or have questions about the program, please visit the Partner Pod at Zoomtopia 2019 or email us at [email protected].

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